McDonald's — Restaurant in Lilburn

From the moment I walked through the door, attitude, attitude, attitude. I mean you can't even engage these people in pleasant conversation. They still give you attitude. My children came to tell the employee that there was food and soda scattered around inside of the play structure. They all acted as if we were asking them to build us a new one. The manager hesitantly sent one of the employees in to clean it. She went and cleaned around it, but never actually cleaned the food out of the play structure. The manager is just as rude, unpleasant, and nasty as her staff. There was a teenage girl hanging out next to the register "play fighting" with the cashier. They were mocking and teasing a parent who came to tell them about another little kid that was bullying her child inside the playplace. I know that they can't control what other kids do, but to do that in front of another customer was totally unprofessional. Finally, there was a mistake made with my order. When I asked them to correct it, the worker tried to negotiate with me, insisting that she made it right the first time. When I asked them to remake it, they stood there and discussed "her" (me) as if I was not even standing there. They probably couldn't get my order right because they were more focused on play fighting and telling jokes about customers than making orders. Your jobs are pretty simple. Do better! My family spends a lot of money at McDonald's because it's something cheap for the kids to do on the weekends but this McDonald's will never get another dime of my money! Trust me, stay far away from this one. It's unfortunate too because their playplace is a really nice one, but definitely not worth the...

Honestly I give this place zero stars! I came in Dec 23 to order a Quarter pounder w/cheese and the person at the register was extremely rude. I asked for her name & for her manager. Unfortunately she was the night time manager. I politely let her know that she has awful customer service and she rolled her eyes at me. As I sat back waiting for my order, I watched her rudely turn down walk in customers at 10pm when the store clearly states closing is 11pm. She never once apologized for any inconvenience, instead with a nasty attitude told customers, “I ain’t gonna take no more orders at the front & you can go thru the drive thru but it’s gonna be a awhile before we take your order”. Not only was she rude but so was the other staff member taking drive thru orders and slopping burgers together. Again as I sat back waiting maybe 10 mins for my burger and fries (that were cold and stale) the guy slopping burgers made a nasty and offensive remark clearly heard by me and my niece. The guy used fowl language and both him and the “manager” basically let it be known they don’t care about their job. Unknowingly to my knowledge while in the restaurant my niece recorded the audio of this night and it is full proof of how nice and calm we were compared to the way we were treated by the staff. Not only will I never do business with this McDonald’s, I’ll never allow myself nor any family member to do business with any McDonald’s industry. Out of all reviews that I leave, sadly this is my first bad review!! My disappointment won’t stop at this review. I will make sure my...

When I arrived the line was very long which I expected...its McDonald's and some things can move kinda slow. I ordered a large french fry and a sausage mcgriddle. The lady over yhe intercom just seemed so unenthused. She repeated my order back to me and says "pull up". I immediately said excuse me she says "I said pull up ma'am" with the snarkiest attitude. I pull up anyway and I get to the cashier window and the cashier asks if I order a large ice coffee and I told him no. I let him know what I ordered again and he said that he did not see my order. I had to replace my order with him. After my payment I pulled up to the next window to receive my order. I watched coworkers playing around while I tried to wait patiently for my order. A young lady finally came and repeated my order to me that I ordered a medium fry and a sausage mcgriddle. I said no ma'am, I ordered a large fry and a sausage mcgriddle. She said "well ma'am he charged you for a medium". I proceeded to tell her what I originally ordered at the box and by time I got to the window the gentleman had to retake my order because it was not in the system. She said it was OK and went back to get my large fry. Needless to say my fries were cold and hard I was highly disappointed. The only thing that was luke warm was the sausage mcgriddle. I then noticed that there wasn't even a score in the window for their health inspection. It was after 8pm and I had had enough. I just politely drove off in all my...