Jimmy John's — Restaurant in Lincoln

I am appalled that this is JJs these days. I worked there when there was only 1 locations, downtown, lines out north doors wrapped around the block for lunch, back when standards matter apparently. 1st issue- got my order and the sandwiches were made backwards. I did surgery and by the time I was done only half of my husband's sandwich would have been edible for him. The only thing that was correct about the order was the bottle coke and 2 bags of chips. 2nd issue- called store and told them the issue. The girl that answered was fine until we got to the end and I said again how frustrated I was (mind you I hadn't yelled or cussed her out, just explained the issue and waited while she himhawes around) and she just blames it on training and says they will redeliver then HANGS up on me. Customer service is an obvious issue and where is the quality control when training? Why are you not overseeing and checking trainees work before sending to customer? 3rd issue- STANDARDS! The bread was obviously not proofed or baked to standard. It was not fluffy, it was flat... (Subway bread is better than the bread we received)and you could see the ring that was made by not proofing and baking correctly. No QC at all! Based on the quality of our sandwiches, I can only imagine how 'clean' the store is. 4th issue- price point. I spent $40 for 2 sandwich combos and went through all of this??? Ridiculous! Crazy prices these days for such crap service all the way around.

None of this was the vision of JJs. Back before it franchised like mad, they had a great menu/products, the staff was on point, the place was clean, customer service and standards were enforced. Sad to say, but we won't be back. The only reason they are getting 2 stars is bc of the delivery driver. He was fantastic!!

Do better JJs, it obvious you need better management, staffing, and training at this location. Especially when your prices are astromical for the sad sandwich you...

I frequent this JJ location as it is the one closest to my home. The last two times have been extremely disappointing. I would love to talk with the manager but do not see any contact info to do so. Today I ordered the sandwich that I always order, a Slim 5. Unwrapped the sandwich and noticed there was one slice of meet and cheese, it was the saddest looking sandwich I've ever seen. I went into the restaurant with my sandwich and the gal at the register says "that's how the slim 5 always is made." I tried to explain to her that this is not what I usually receive when I order this sandwich, and also tried to explain that if you look up the slim 5 on the menu, you'd also see this is not the expectation. She was not helpful, so I paid an additional $3 for extra meat so that I could eat the sandwich I paid for that also came on nasty, old bread. Needless to say, I will be driving further next time I want Jimmy Johns. Visit was...

The delivery was fast. The delivery driver was rude. I had $5 tip ready to hand him when I opened the door. He didn't take it right away. He just kept his one hand in his pocket. Handed me my food, took the tip and left. When I called for the delivery, I wasn't asked if I wanted any cheese. I hadn't had Jimmy John's in over a year. I forgot cheese didn't come on the sandwich, it was extra. I have always been asked in the past if I want cheese. So I was disappointed when I didn't have any cheese. They didn't even put mayo on all the bread. The bread was over cooked, the bottom was so hard, you could barely bite through it. I asked for the pickle to be cut in half. It came to me whole. I've always loved Jimmy John's, and always had a good experience. This was my first time ordering from this location. I don't see myself ordering...