Panda Express — Restaurant in Lincoln

Ordered a big plate all chowmein worker was confused said I want large box I said no box just large plate size chowmein. Then ordered teriyaki chicken small box. All went great until the lady dropped the small box on floor and it opened. She picked up sat back on counter and I said no thanks. Another worker rushed up threw the box away and started chopping up tiny scraps of teriyaki chicken to start new box but was just tiny pieces dried out so I said No thanks then was informed would take 10 minutes for new product. Already in store for 37 minutes as upon arriving no chowmein. I'll drive to Rocklin or Roseville next time. Never eating here again. Did buy the one plate of chowmein only for full price of a bigger plate with 2 entrees even though just chowmein. ...

Worst service ever I waited 25 minutes for teriyaki chicken they put 40 plus pieces in the window and then said I had to wait further a young Spanish girl with a red bow in her hair was the rudest person I've ever been served by I will never come back if I can help it I left with just my husband food and I got nothing because she still said I had to wait because "they swerve the drive through first" The restaurant was filthy and the bathroom toilet had smeared poope on it, bad bad I've been coming here for a few years its gradually got this bad but I never complained but the staff tonight just didn't care and where rude to more people than just I. I'm a regular person who eats out every day due to my career and never had a problem anywhere like this...

The food was good, the service not so much. I understand when they are busy, that they can run out of something, however it's poor management. They should be monitoring how much they have and begin cooking more when they get a little low, before they run out. That said, if they run out of something and you make a customer wait 10-15 minutes for their order.... good management would be to offer that person a small drink or an egg roll or something to tide them over until their food is ready. You certainly don't add insult to injury by filling orders of others who haven't been waiting first. I'm sure drive thru is usually the priority, but you don't fill the orders in front of someone who has been waiting while telling that person "more will be...