AT&T Store — Local services in Lincoln

TLDR; Just go to another AT&T store; not military friendly! The manager on duty was rude and condescending when he found out he wouldn't make as much adding a line instead of starting a new one.

To make a long story short, my wife and her brother stopped in to the empty store to get him a new iPhone 6s and began speaking with Antonio, the manager. I walked in a few minutes after and heard my wife saying that she wanted to open a new line for him, and then switch it to a family plan later. I realized that I had an old AT&T account with credits that we could spin up again.

Unfortunately this didn't jive well with Antonio, and he spat that it was the first time he heard of an account that had credits. I explained that it was a refund from a long time ago and I just needed a minute to look up the account. I gave my old number, but that had been taken by someone with a prepaid number, which caused me to be on the receiving end of a rebuke for being wrong about my account.

I then found my old account number for him to look up, which was good to go. He then asked for id. I handed him my Military ID, and he refused to accept it saying that he could only accept a driver's license. I told him that a Military ID is a valid form of identification, and he eventually conceded after a bit of argument and selected Military ID from the dropdown selector.

To log into my account he asked for my personal password. I asked him if I could put it in myself, and he said no and I have to give it to him and asked why I didn't trust him. I told him that I didn't trust him because I didn't know him, plus I didn't remember my password exactly so I would have to try a couple. He said no.

That was the last straw, so I told him that it would be nice to do this without the attitude, and that's when everything blew up. He started yelling saying he didn't have an attitude and I should trust him with my private information because he could go into my account and get my information if he wanted to. I told him that it was my personal password and I didn't want to just give it out.

After being yelled at for a couple minutes about how I should trust him and AT&T only hires people after a background check. I was eventually able to calm him down enough to tell him that we would be going to another store to open buy our phone. In the end he conceded to let me put my own password in, but the damage had already been done and we...

This was the worst customer service experience I have had in a very long time, and all because of one employee Cody C. From the Starbucks drink they were more interested in than me, to the insults and complete unhelpfulness, please do not give your business to this store.

Cody messed up my upgrade and then refused to help me, then went on to insult me when I was asking him what was going on. This is of course after he went and sat down (Starbucks in hand) for 10 minutes without saying a word to me in the middle of him attempting to be helpful. I can tolerate poor customer service (Cody should not be in a customer svc position, he clearly has problems with customers) but when Cody started personally insulting me that was too much. Completely unprofessional.

I even called back hours later to give him a chance to explain and apologize, he instead took that as an opportunity to continue to insult me.

I was able to get my upgrade done at a different store (this took awhile, Cody messed up the upgrade so a lot of calls had to be made to the corporate office to clear the errors he put on my account) Did I mention that he put on my account that he in fact did upgrade my phone when in reality he did not? My guess is he wanted to defraud me this way so he can get his commission. I have still not decided on whether I should fill out a police report.

DO NOT GO HERE under any circumstances, and on the off chance you do, don't do any business with Cody C. He will mess up your account, lie to you, and insult you when you try to ask him what is going on. It blows my mind that they put this guy in a customer...

I don't generally leave online reviews but people need to be warned of how bad this place is. For starters, it's NOT an AT&T store but a Spring Mobile AT&T reseller of AT&T products (at higher prices!). When I entered the store I asked the guy straight up whether they were AT&T or a "Spring Mobile" and he assured me they were AT&T. His name was Nunzio Longhitano (I have his card) and I explained that I'd had bad experiences with Spring Mobile and he assured me that's not what they were. So we go through the sales pitch on home internet and he asks me what prices I've seen which is my first yellow flag. Then he gives me a quote higher than the AT&T online site which is my second yellow flag. At this point I tell him I'm going to go home and do my research and he reveals that they are in fact Spring Mobile but that the people I'd dealt with before obviously didn't know what they were doing. Seriously? That's yellow flag number three and strike 3! You have to lie to make the sale and then have me pay extra for the same service? Just say "NO" to Spring Mobile and their sleazy tactics! Thanks Nunzio...