Primavera’s Restaurant & Pizza — Restaurant in Linden

I rarely leave reviews, but after my experience I feel compelled to share. I’ve been a loyal customer for a while, occasionally treating myself to their wings & pizza, despite the owner’s well-known rudeness, which I’ve witnessed firsthand. I overlooked it because I genuinely enjoyed their wings.

However, last night’s experience changed everything. I placed my usual order: a medium pizza 1/2 primavera, 1/2 plain & plain wings with buffalo sauce & ranch on the side. When I got home, I discovered the wings were completely drenched in buffalo sauce. I have acid reflux & can’t tolerate too much spice, which is exactly why I always order the sauce separately.

I tried to make the best of it—I ate a wing hoping I could tolerate it, but I couldn’t. The sauce was overwhelming, & I knew my acid reflux would act up. I also had a slice of plain pizza & 1/2 of another before realizing that without my wings, the meal I was looking forward to just wasn’t the same. Since I take my health seriously, I don’t indulge often, but when I do, I want to enjoy it. This completely ruined my meal & my night.

I attempted to call, but they were already closed. So the next evening, I returned with the food & my receipt, expecting a simple resolution. Instead, I was met with immediate hostility from the owner. He dismissed my concerns, questioned why I hadn’t come earlier, and flat-out refused to remake the pizza, even though my entire meal had been compromised.

What stood out the most was not just his unwillingness to fix a simple mistake, but the way he spoke to me—with complete disregard & blatant disrespect, even making a nasty remark about my diabetes, saying that wasn’t his problem. When I explained that I wanted my meal remade so I could enjoy it as intended, he coldly responded, “That’s your problem, take your business elsewhere.”

At a time when small businesses rely on customer loyalty, this kind of treatment is unacceptable. I wasn’t looking for a refund, just a fair resolution. Instead, I left feeling humiliated, unheard, & disgusted by the lack of professionalism.

It’s a shame because I truly enjoyed their wings, but no food is worth being treated this way. If customer service & respect matter to you, I strongly advise taking your business elsewhere.

All of this happened in front of his employees, which makes it even worse. What kind of example is he setting for them? If this is how he treats customers, what’s to stop them from behaving the same way when he’s not there? It’s plain disturbing and disgusting. What bothers me the most is that I let his rudeness get the best of me. I am not a rude person, & I was raised to respect my elders, but in that moment, I found myself reacting in a way I normally wouldn’t because I felt completely dismissed , mistreated & disrespected.

What was even more disturbing was his insulting & completely unnecessary comment when I explained that I live alone, so the food would have just gone to waste, & his response? “No wonder you’re alone.” That level of nastiness over a simple request to fix my order was shocking. It wasn’t just bad customer service—it was outright mean-spirited & unprofessional.

I am the type of person who always tries to find something positive, even in a bad situation. So if there’s anything to take from this, it’s this: For customers who care about good service, I’m sharing my experience so that no one else has to go through what I did. My diabetes will thank me. This was the only place I ever went to for pizza & wings when I wanted to indulge, & after this, I have zero desire to ever have them again—there or anywhere else. Lesson learned. My money didn’t go to waste. On my way home, I gave the pizza & wings to a homeless man outside the liquor store nearby. At least someone who truly needed it got to enjoy it, because after that horrible experience, I wouldn’t have been able to stomach it anyway. At the end of the day, this was about fairness and respect, not the money. No customer deserves to be...

So I have coming to this place for a long time because their grilled chicken is so amazing. But, there is an older man with great hair who I assume is the owner. His attitude is terrible and absolutely for no reason at all. On a Friday afternoon after a long work week and treating myself to a nice dinner, the last thing I need is an ignorant attitude. I placed an order on the phone with a younger man. He didn’t understand what I wanted so he put me on the phone with a young girl. I repeated the order very clearly twice and she repeated it back to me. When I got there they gave me something completely different from what I asked. The older man with the attitude asked me what I ordered and I told him nicely. He looked at me and said “so you wanted 2 grilled chicken salads with chicken on the side? I said yes. Two grilled chicken salads and also 2 separate orders of grilled chicken. He said that’s what I just asked you!”Incredibly rude! His tone was not nice. And after that big attitude, they still got the order wrong!! They gave me two grilled chicken salads without chicken and two separate containers of chicken. I paid over $44 for what?! I’m still not sure. I don’t plan on going back there sadly. There are so many other businesses that have great food and service, I chose to support this business as I always did and this unfortunately is not the first time this man has been incredibly rude to me. I don’t want to say that he’s bias but I’m not sure. And I’m a grown woman who walked in there professionally in my work attire. Not that it should matter anyway. But, a business should not make you feel like this after spending your hard earned money at their business. It doesn’t hurt...

RACIST!!! Very bad customer service!!! Me my partner and our baby dined in The waiter messed up on our order cause he was too focused on buying ice cream from the ice cream truck. Then the waiter made a rude remark to me when he took my trash away. He was Very snappy and disrespectful called my partner a N!883R and called him outside to fight him in the parking lot calling him all types of racial slurs. The police were involved and helped us get our money back. But that won’t take away the disrespect me n my family got. I won’t ever EVER eat at that establishment ever again!!! Very unprofessional the owner/manager (the bald guy with glasses) wasn’t even helpful at all when I was telling him what happened. He said he didn’t see anything so I was wrong. How do you tell a paying customer that? Please be careful where you put your money. It was suppose to be a nice family dinner. I Lost my appetite and threw the rest of my food out cause I was disgusted by the service. If I can rate them negatively I would. They...