Dickey's Barbecue Pit — Restaurant in Little Elm

I visited the Dickey’s Barbecue Pit in Little Elm, Texas, around 1 PM during lunchtime. When I walked in, I initially thought I was the only person there because no one came to assist me for about five minutes. Eventually, I noticed an employee asleep in the bar area. After waking him, he eventually took my order, but the whole situation felt unprofessional.

To make matters worse, the soda machine was out of order, and customers were left to pour drinks from nearly empty 2-liter soda bottles. This setup felt unsanitary and unprofessional. After asking, I received a new bottle, but the entire situation was quite disappointing.

When I got my food, the baked potato I ordered was missing, and the employee insisted I hadn’t ordered it, which added to my frustration. The worst part is the food was stale and tasted like it had been sitting out for a long time. Overall, this experience was far below what I expect from Dickey’s Barbecue Pit. The owner needs to address these issues to uphold the brand’s reputation. I won’t be returning to...

Had a huge order that I submitted via the app, for pickup last Easter Sunday. I get there five minutes after pickup time & they haven’t even acknowledged the order. Guy said it will be ready in five minutes. I was like wow really. I told him my special instructions because I knew he was going to mess up. Guy cut me off & was like yeah I know. I went next door to get some gas, to pass time. I get back & the girl is stapling my bag up. I said let me check it & just like I thought he didn’t follow the special instructions. Guy had the audacity to catch an attitude & didn’t even apologize. I was beyond pissed off. Then I drive all the way across town to give my family their meal & the meat was wrong on one of the plates. IT ONLY TAKES ONE TIME FOR ME TO EXPERIENCE TERRIBLE SERVICE. JUST...

Ordered food for pick up, arrived and no one is working the counter or to be seen. Arrived and I saw a drink wasn't with the order so I asked for my drink with the western combo I ordered but he said there is no drink with the sandwich combo. I specifically remember selecting a drink but he said it's not on the receipt so I don't get one. Here is a screen shot of the dickeys app and what all is included with the...