Food was absolutely amazing today! The cashier was ok, seen my food on the counter longer than I wanted to (drive thru). But he wasn't rude, I wasn't rude. They forgot my fork, but again, no rude interaction between any of us. The girl bagging the food was super pleasant, and when I asked about my fork, "oops, I am so sorry!" And real quick to get it. No snarky attitude.
So I don't see my item in the auto-list for review. GET THE LOADED MAC AND CHEESE! It is super delicious, and that's why I needed the fork! White cheddar (I think) Mac and cheese, some ranch, chicken, and...
   Read moreEdit I left an unfair review and updated it. Orig below. I returned today and ordered the brisket again and of course loved it.
Everyone has bad moments. Mistakes happen. I regret I wasn't able to show more Grace. But I really wanted that brisket. 😂
Orig below..... Working from out of state. Went to the drive-thru ordered a smoke brisket sandwich. The receipt clearly says smoked brisket sandwich $5.89 what I got was some thing with two pieces of chicken tender and a tomato and lettuce. Not happy Arby's but I'm too exhausted to drive back...
   Read moreEvening of 02-25-25 Wish I would have known the name of the female team member who answered the Arby's phone around 7pm to answer my DoorD*sh questions! Fantastic, perfect customer service and professional conduct. The DD App needs to add an option for TIPPING the restaurant on this kind of outstanding interaction. As constant business travelers, my husband and I thank you for your stellar efforts and hope Management sees this and compensates you in some way. You're the model every business is searching...
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