White Castle — Restaurant in Little Ferry

My original review of this restaurant was taken down by the establishment so here is my second review absolutely terrible customer service, terrible food, terrible management. Nobody did anything to fix the situation. There was hair in four of my burgers, which I was believed to be in place there by a malicious worker, I ordered 210 piece mozzarella sticks. They gave me 24 piece mozzarella sticks. They refused to give me any marinara sauce whatsoever. The girl at the counter was rude and acted as if she was too good to do her job. This establishment is absolutely horrible and I would not recommend it to anybody. Food is ice cold one being served to you how is it supposed to be cold when it should be hot? Why is there hair in my food and why can I have Marinara sauce for my mozzarella sticks. Why is she out here acting like the marinara sauce is made of gold. I was willing to pay for it and she refused to take my money to pay for it. I will keep posting bad reviews because white castle keeps taking them down, and it’s not fair I have the right to my opinion and you do not have the right to take my opinion away, I’m trying to warn other people from wasting their money in that establishment to get food that they want. Not with. Somebody thinks that they should just deserve we’re paying customers not animals. The store manager hasn’t reached out to me to apologize and left me a voicemail saying that they are sorry for the situation and it’ll never happen again but nothing has been done to correct the situation and make me the customer. Feel better about...

I am vegan I was very excited to hear that White Castle now has the Impossible Burger which means I am guaranteed to have a nice greasy, fast-food meal like the rest of the omnivore population. Unfortunately, the service was anything but fast, and a local customer confirmed that this is typical of this particular location. I ordered the Impossible Burger combo with no cheese or pickles and with ketchup. The burgers are made to order so I anticipated having to wait, which is fine. But I explicitly told her no cheese or pickles and to add ketchup and she couldn't figure out how to remove the cheese, so she said she would verbally tell the cook to not add it. When my order is ready it of course had cheese and pickles and no ketchup. Normally I wouldn't have said anything and taken my food with a smile, but since I thought it was understood how I wanted my order I repeated that I did not want cheese but I said I'd take it anyway. They apologized and remade my burgers, still added pickles and no ketchup. Between when I started to order my food and when I actually received it only semi-correct, over 30 minutes went by. Not to mention the minutes I had waited unattended before someone took my order. I really wanted this to become my new spot for a "not-so-healthy-but-delicious vegan lunches, but I will never be back here and I encourage everyone to do the same, as I was not the only unhappy customer...

Everytime something goes wrong it reminds me that I shouldn't be here, eating this sub par food. They mean well, but if you say TWICE you don't want jalapeño cheese and they put it on anyway, you can't get but so mad. You should be eating a salad. Update: I can't rate solely on one mistake, they are human. I never cared much for the so called burgers. "Steam Grilled" is not the best, and the meat is so thin, you either like the memories of pigging out on drunk college binges, or love the Harold and Kumar movie, I don't know. What really makes me go the White Castle is where else can you get clam strips at a drive thru? Or Mozzarella Sticks? Fish nuggets? They have fudge dipped cheesecake and brownies on a stick for crying out loud! And the soft little square buns lend itself well to driving. They do the made to order thing, and of the fast food franchises, they have breakfast sliders, which I prefer over the others. They are piping hot, in fact maybe it's best if you don't drive - pull over in the parking lot. You might want to eat the hot stuff first then circle around to get the fudge dipped cheesecake on a stick....