Waldo's Chicken & Beer — Restaurant in Little Rock

Well let me start by saying this is our first time to eat Waldo’s and it will be our last. We stopped by this location on our way home we needed food for 4 adults. So we check the app and we decided to get the get the feed the flock which was supposed to feed 4 people. Well the app would not allow us to place an order and pick up the same day ok No big deal we will just use the drive-thru. So I the guy asked what we wanted (and I read our order exactly from their app)Then he asked what 2 sauces so do I get 2 because the app says 4 . He said ok sure what other 2 so I told him I said I wanted to go ahead and include the pint of banana pudding for $12 and the side dish of tomato and cucumber. He said I can not hear you I said I'm sorry I am all but yelling sir so then he was completely silent. For a couple of minutes so I said hello are you there? He was so rude and said YES! I'm trying to figure out your banana pudding I said I'm sorry you don't have to be rude sir he said $60 something drive around well that was like $6 more than what the online order was so when I got to the window I asked the guy at the window (and it was a different guy not the one on the speaker) why is it $6 more than my total on the app? He said let me see so the he came back with the total and it was like 60 cents more than what I was s I said so I just said sure that's fine close enough. He was rushing and rude and said well we had to come up with something in order for you to get your pudding. Which. I did not understand because it was offer with the Feed the Flock meal. But ok he said now pull up there and some one will bring it out as soon as its ready so we did and we wait for few minutes so finally a guy comes out with a brown bag and trys to stick it in my face and I said lets put it in the very back. He sits it in there and walks away. I had a sinking feeling that I should park and check the bag well glad I did because there was no chicken in there. So I pulled back around through the drive-through go to the speaker and ask to get the chicken that they left out. He said pull up and Park ma’am so I did. finally the same guy comes back out with a Styrofoam container of chicken. I said thank you. He apologizes. I get home, we begin, unloading the contents and chicken look good potato logs looked horrible, greasy and broken. The macaroni and cheese was cold and this banana pudding that $12 and caused such a catastrophe was half a pint and this was supposed to feed a family of four upon thinking about it all the containers were half a pint and we’re supposed to be larges. There is no way that could be a family of four plan on calling and speaking to a manager, but I didn’t want to do it tonight and run the risk of speaking to the three guys I had to deal with If this is how the order was supposed to be was ridiculous almost $60 for that. See the pictures below. very disappointed to say the least I feel like I wasted money $12 for the banana pudding totally blows my mind and it wasn’t that great way too sweet also as you can see, they did not include a receipt with the the itemized total on it only the order receipt but it was $55.81 very much not worth it. I cannot say that enough and when you factor in the service stay as far...

Positives first. Nachos were phenomenal. Got them with rotisserie chicken and they were delicious. Chicken strips were good and the spicy sandwich was great even though it looked like it had been smashed into oblivion for no reason. Maybe it's supposed be flattened?

Things to work on: the potato wedges taste fine but I got like 4 which is fine I guess but it makes the overall plating look skimpy. The mac and cheese was bad. The cheese was overcooked and not smooth at all. Also lacked any flavor. Similar to cafeteria mac and cheese.

Atmosphere was not bad and the staff was friendly and quick. They just need to get the sides up to snuff. I'd go back and get the nachos again for sure. I wouldn't mind trying a salad or some of their chicken on the bone.

UPDATE 9-20-24 I've been back a couple of times since my first time. Mac and cheese is still godawful. Do not get it. At this point they have to TRY and make it taste as bad as they do. Also don't even think about ordering something without 1 item or adding an item. (No I don't do complicated orders but something like no pickles should be easy). They're going to ignore it and put it on there. So just get ready to pick off whatever it is or go without if you added something. Their cheese dip is good but the chips that come with it taste like they were fried in old grease. The chicken is fine. Is it better than a fast food chain? No. But this place has beer and a happy hour so if you want to drink alcohol while you eat run of the mill chicken this is it. The ONLY reason I don't take the rating lower is that they do have good cheese dip and nachos. Also the little biscuits are good. Chicken is ok, sides...

I went through the drive thru to purchase a half chicken, halfway down the street I thought I better look at this chicken one more time before I get all the way home. There was a piece of hair and a few eyelashes on this chicken!! I went back to the restaurant, showed it to the cashier and asked for my money back. She notified a manager and while he was processing my return, I noticed a cook, standing IN THE KITCHEN waiting on orders, picking his teeth with a toothpick!! I mean digging, sucking his teeth and digging again. He walked over touched the monitor that I assume displays orders and walked back to where he was standing. I asked the manager does he think it’s ok for him to pick his teeth while he’s cooking, the manager turned around and looked at the guy, looked back at me shrugged his shoulders and said I mean we wash our hands and wear gloves when we handle food. I said O ok, got my receipt and ran out of there. I can not believe a so called Manager thinks that his employee is ok standing in the kitchen, picking his teeth with a toothpick!! I will NEVER eat there again and I am highly...