Paradise Bay Bar and Grill — Restaurant in Lockport

My boyfriend and I stopped in at Paradise Bay this past Saturday night. On our first round, my boyfriend waited for an unreasonably long time. In fact, the business was so slow that the bartender chose to close early. A female bartender with dark hair and glasses was busy chit-chatting, serving others and talking on the phone to be capable of providing decent service. A card was given at that time to start a tab for our drinks. He went for a second round—this time consisting of his beer and my water. Shortly after, we were trying to close out the tab and leave. The two female bartenders stood by the register looking through cards they had in front of them, looking very puzzled. The dark haired bartender, with a bad and confrontational attitude, questions him if he is sure he had a tab. Naturally he became quickly irritated learning that his card is missing, he began to speak louder and get upset…anyone in his position would! Rather than trying to defuse the situation, this bartender instantly told him he is “welcomed to leave”, washing her hands of the missing debit card. I then explained to her that we were trying to leave but needed his card to be located. I also recommended that she stop shouting and being disrespectful as he is customer. She continued to shout and treat us with no respect. She then came out of the kitchen with his card and was very insulting and patronizing in how she spoke to him, absolutely no explanation or apology. There was a not very tall, but very overweight man with a beard who evidently plays the roll of a “bouncer”. He was quick to start telling us to leave and never come back. Never once showing any understanding for a situation that the bartender caused with her bad attitude. Neither of them should be working in the capacity they are. They do not know how to treat customers. Once all was settled, we left. We waited on the street-side of the sidewalk, waiting for an Uber. As we were waiting, I tried to keep him calm and distracted with unrelated conversation and began scrolling through pictures from my daughters birthday party. Minutes into this, the “bouncer” came outside shouting at us telling us that we were trespassing by standing against the planter on the street-side of the sidewalk. This same bartender then came running up shouting at me, waving her phone, telling me that she was calling the police because I was “looking at pictures of her kids”…WHAT?? I do not know this woman from the man on the moon and she seems to believe I have pictures of her kids in my phone?? At this point I was convinced that she was not only delusional, but also out of control. The bouncer began yelling at my boyfriend because in all the confusion inside, he had walked out with his bottle. This bottle was practically empty with the exception of possible backwash. It was an honest oversight. There was nothing in that bottle worth trying to walk out with; and I know this for a fact because I waited until his beer was done before suggesting we leave. There was no malicious intent involved in that other than being distracted with panic of his debit. This bartender and her bouncer companion were so far out of line with all that took place, especially considering this was entirely her error. These two employees have ruined the enjoyment of this establishment that I have been frequenting for over twelve years. I have been coming to this bar for both food and drinks for this amount of time, I have attended for multiple events. As well as anytime someone is visiting me from out of the area, this has been a place that I bring friends, without fail. My boyfriend and I are deserving of a genuine apology from these two employees. Without that, I will never return. I also plan to share my story with anyone who will listen. There is no excuse for what took place last night. Paradise Bay should be embarrassed. Nothing was thrown in anyone’s face. The owner should review video before making defensive replies to complaints. To be expected,...

Today was my first time at The Bay and the bartender completely ruined the experience for myself and my large party. Kimberly, the bartender, had an attitude; she was VERY rude and seemed like it was such a bother to serve the clients at the bar. She even spoke ill about customers in front of them. The bar itself was very laid back however, I hope management understands how important customer service is and it is unfortunate your employee does not seem to understand the concept. As Kimberly said to my party, there are other bars in Lockport we can attend and we will...

Loved it..Everything was Great..We had the Friday nite fish fry and it was 2 big pieces fish & fries and was more than we could eat... Plus there were so many nice young people having a blast... The interior was small but the outdoor dining was great on a beautiful evening...Go there The burgers looked great too...You won't be disappointed...The sign is hard to see it's on the lower level.. Door is on side of...