Subway — Restaurant in Loganville

My husband and I ordered our subs and requested water to drink. The employee asked what size we wanted and pulled out 2 cups. I said just a small cup. That is what they always offer when we get water. He handed me two of the small print ed cups. When we sat down and started eating we noticed that that we were charged $5.00 total for water. I went to the counter and asked when they started charging for water and was told that they don't charge for water, just the cups. Then I approached the employee who had given the cups to me an asked if they were out of water cups, and he said no they are right there. I mentioned that he did not offer us those cups and that we had given them a $3.00 tip to boot. He just said my apologies. I then asked for the owner's card or name and phone number. Of course I was told that they don't have that information. We have never paid for non bottled water that I can remember at any restaurant we eat at. Maybe once or twice a quarter for a cup somewhere. None of these employees seem to care. I think they found it entertaining. Burns me up! And of course they are usually out of something when you order. Tonight it was...

We came in asking if we could use a coupon. They said yes but not for the sandwiches on this one sign. I said I wanted two footlong cold cut combos. He said they were out of the pre cut cold cut combos. We asked what sandwich would be comparable. He said the BMT. So, we got that. They were out of all cheeses but pepper jack and shredded. We wanted jalapeños and they were out of those. When we got to the check out, the very rude employee then proceeds to tell us we can’t use the coupon because the BMT was not included for that coupon. Even if though they didn’t have any more cold cut trios. When we said never mind we will go somewhere else, she said don’t forget your coupons and have a nice day! My husband said ‘that’s great customer service’ and she said thanks. Very rude. I never write reviews so the fact that I am tells how angry I am. Ridiculous! ...

I have always loved this location. The manager Mrs. Roberta is nice and good at her job. My sandwich is always made to perfection and I eat there almost everyday so I would know if it was hit or miss. To all the people complaining about their online orders they need to understand this is one of the busiest Subways in the area and the line can get long quick at lunch time so its hard to serve the people in the store and make your sandwich you were too lazy to come in and order. Despite the length of the line it is always shortened very quickly and despite the sometimes rude customer the employees are always super polite. I love this location and recommend over any other...