Updated 12/2023: I’m updating this review and revised to 1-star as we have had mediocre experiences over the last few times , and just experienced a total process breakdown last night.
Food: has been trending down, so we have been going to this place less, we decided to give it a try again on Christmas as not many places are open. I was sincerely hoping to get a nice bowl of noodles on a cold evening.
We got there at 5:40, the place was full, but we got seated fairly quickly. After ordering, we waited and waited until past 7pm. We asked for status of our orders for no less than 7 or 8 times with the 3 servers outside. They checked and said it’s coming but nothing came, not even the cold appetizer.
In the meantime, about 15-20 to go and delivery orders got picked up and, we started seeing people came after us getting served the dishes we ordered!
I am normally pretty patient but started getting very furious. I asked for the manager multiple times (who was hiding in the back kitchen all these times), he found our order still hanging in the queue in the front and said they will work on the order now. There was no apologies. This was totally unacceptable!
We were very mad and left, I hope this would never happen to other people. This is how I’d expect them to improve: hire someone competent in the front who is caring about the customers be more careful about processing failures, be alert with red flags like upset customers, multiple inquiries, long waits, complaints about later customers getting served first, etc be apologetic if you recognize a mistake if there is a long wait, at least give some small appetizers or something simple after 1 hour wait
—— from 2019 Pretty descent authentic Chinese food from Shanghai. We loved the Shanghai rice cake and FREE XLB !!
They just showed us the new Chinese breakfast menu (see picture), got to come...
Read moreAlthough some reviewers might disagree, I think the food is excellent. I've been to the restaurant 3 times, and all three times the food has been superb. Unfortunately, I can't say the same thing about the service. The first problem tonight was that the employees were smoking outside by the back door and all the cigarette smoke/smell filled the restaurant. The second issue was that I got through my whole meal and never got offered to have my water glass refilled even though the cups of all at my table were empty. Third thing was that for some reason we were given plastic forks and spoons...??? Fourth, it might seem insignificant, but the napkins which were initially on our table were nice dinner napkins, but the ones the server brought us after we asked for more were cheap taco truck/roach coach napkins. Finally, I had just finished taking my last bite and the server practically slammed the bill tray on the table. Didn't ask if we're finished with our meal. Didn't ask if there was anything else we needed. Just put the bill down. At this point all of our cups were still empty. Never got refilled once throughout our meal. It wasn't until after we got our check that I asked for a refill and got one. I'd like to believe that the horrible service is due to inexperienced servers. I really hope it's not a more nefarious reason.
To the credit of Tasty Noodle House, the food is so good that I might put myself through the abuse again, but if the service sucks next time I might have to ask all those at my table to chronicle their negative experience on this here website. Just sayin'... Thanks for reading and hope you have...
Read moreFinally a Chinese place to end all search of searches of the best Chinese food in the Southbay. Every dish is a feast for the eyes and pallet. Not to mention easy on the wallet. This place serves authentic Shanghai cuisine. The menu is extensive but you'll be glad because everything is as mouth watering as it sounds. I've been here 4 times and have to stop myself from repeating a dish only because I want to try everything.
Btw, the noodles are amazing and made fresh in house. Also, the place has gained a lot of popularity. I suggest coming early or during off peak or tail end of lunch hours. But even if you have to wait it is totally worth it! Also, the wait staff is super busy so don't be offended if no one notices you as soon as you walk in. They are very nice and the food comes out quick.
See my pics for...
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