Starbucks — Restaurant in Londonderry

This is the second time I’ve waited in the drive through for over 45 minutes (once you’re in you can’t get out due to the parking lot structure) only to find out the hours on the website are wrong and that it’s closed. The kicker this time is that I got there half an hour before there closing time (what I ended up seeing at the order window, not the drive through menu) and even though there were two incredibly long lines, when it got to be 4 O’clock they decided to shut everything down, not tell anyone in the line nor put a sign on the order menu, and just left. So I ended up sitting at the order menu for 5 minutes waiting for nothing, until I drive up to the window to see a sign that says they close at 4. I ended up letting a person in line know that it was closed, but the HIRED CLEANING STAFF, NOT STARBUCKS STAFF, went in the line and told people it was closed. Absolutely awful behavior from the store - I’ve worked multiple fast-food and restaurant jobs and WE DO NOT CLOSE UNTIL EVERYONE IN THE STORE AND/OR IN THE LINE HAS BEEN SERVED, REGARDLESS OF THE TIME. At least have the common decency to go out and tell the lines that it’s closed, instead of having us all waste precious gas and time only to wait around. Honestly disgusted that this is the SECOND time this has...

A month ago I’d placed my order a bit too soon before arriving at the drive-thru, and was told so by the barista. She said they hadn't made my order yet and I really should give them more time. I said I was sorry, I didn’t mean to! She said it's fine, just remember for next time.

This morning, I'm afraid it happened again. I really thought I was doing well with ordering far enough ahead of time, but when I arrived at the drive-thru, the barista said they only just received it. I again apologized, and said I did actually try to time it correctly. He told me, "Next time, place the order at the window instead of ordering ahead. It’s to be respectful to the people in line behind you." ...There was no one behind me (or in front of me for that matter). I pulled through to the window. The barista half-opened the window, slipped my drink out to me, and closed it. He didn’t speak to me or even look at me. Again, there was no one in line, and in-store wasn’t terribly busy, so I don’t understand who I inconvenienced?

I thought that was just so pointlessly mean, to treat a customer like that. I know it might seem pathetic but I drove to work ashamed and teary eyed. Hopefully that barista’s day gets better, he doesn’t have to worry about dealing...

The coffee is hot and tastes very good, the service was friendly and with a smile on their face. Now people always bash Starbucks for their pricing... But considering my everyday coffee shop is a small local business, Starbucks' pricing seems fair in my opinion. My only major concern was the price to portion ratio of their sandwiches, nearly four dollars, their egg sandwich was more of a slider than a normal sized sandwich. Considering that their main competitor; Dunkin Donuts offers larger sandwiches for a similar price and in my opinion similar overall taste... A price drop or a portion increase of their sandwiches is required.

My only other concern that is more minor, is that every Starbucks I have been to are located very inconveniently. I would never go to Starbucks for my regular coffee, because driving to it is always out of the way from my work, home, school, and even place of worship. I realize where a building is located is not the most fair way to judge a restaurant, so that's why I omitted this concern from my rating... But still I believe Starbucks should consider this in the future when building...