Buvons Wine Shop + Wine Bar — Restaurant in Long Beach

I was so excited to bring my parents to this wine bar for a nice summer jazz night. I've been a fan in the past and was impressed to see the recent expansion. However, our recent experience was sadly quite disappointing from the moment we walked in.

Upon entering, we were met with a distinctly unwelcoming atmosphere. I had mistakenly made a reservation for two instead of three, and we were initially denied outdoor seating until another server graciously stepped in and offered us a large bench. We were happy to take it.

Once seated, the service we received from our server, Luna, was very off-putting. When I politely asked for a wine recommendation for my parents, who enjoy Chardonnay, I was surprised by her very curt response that they "don't have anything like that here," delivered with a clear and rude tone of a "wine snob." This made me hesitant to ask any further questions. Later, when I asked how to pronounce a wine's name, she simply stared at me in annoyance, which was baffling and made me feel like I had said something wrong.

We ordered food but were never brought any silverware, and after an hour of waiting for the pasta dish, we were ready to leave. When Luna came to confirm our order, we were told everything was served, and we assumed the pasta had been forgotten, which at that point was fine with us. When the pasta finally did arrive, Luna insisted on arguing with us that we were wrong about the timing before she said she would comp it. We simply wanted to leave at this point, but she continued to be confrontational.

The final and most difficult moment came when my dad tried to pay with cash. Luna abruptly said "no" and, when he asked about a sign he might have missed, she began to argue with him, stating, "Sir, if there's a sign in the front and you didn't read it, I don't know what you want me to say." I had to step in and pay with my card, even as my voice was shaking from the frustration of her argumentative attitude, I state “Please stop. Do not argue with my dad. I am so embarrassed to have even brought my parents here and be treated so rudely, please just let us leave.” As I paid, she concluded our interaction with a passive-aggressive "well, I'm sorry you feel that way."

We had looked forward to a relaxing, enjoyable evening, but it was anything but. This restaurant has a beautiful atmosphere and concept, and can be such a great thing for this community. It’s unfortunate it had such disappointing service. We will not...

Buvons Natural Wine Bar + Shop is a hidden gem that exudes a cozy ambiance, making it the perfect spot to unwind and enjoy a great glass of wine. The staff here goes above and beyond to assist customers in selecting the ideal wine, creating a personalized and delightful experience. Their support for pop-up restaurants, which adds a unique culinary dimension to the experience is quite the enjoyable aspect for hanging out here. This thoughtful touch elevates the overall visit by offering warm dishes that pair wonderfully with their wine selection. And when you want to savor your wine in the open air, the back patio is a comfortable hangout, with its carefully curated lighting that sets a charming mood at night. Buvons Natural Wine Bar + Shop is a delightful destination for wine enthusiasts and anyone looking for a memorable...

The rudest staff I’ve ever met before. We went to celebrate/support their 2nd anniversary, an exciting milestone for a local business, and were met with such disrespect. When we asked for chairs to sit, the attitude and huffing and puffing was completely unnecessary. You’re charging a $15 corkage fee for bottles bought AT your shop but not going to try and help find 2 seats for us when you had at least 10 chairs behind you? They then had the audacity to call out my husband for his Google review while we were leaving and saying thank you for the night after everything. Absolutely immature, complete lack of knowledge of service and hospitality. Will never be recommending this place or...