El Pollo Loco — Restaurant in Long Beach

I just left from here and the employe Jacqueli Is clearly not smart enough to be working there I asked her I receive multiple times for my Receipt she didn’t give it to me so I had to wait and ask for it again finally got my receipt once I looked at it I realize I’ve been charge for chips and guacamole that I said that I did not want inside never even put it in the bag if it wasn’t for this receipt I would’ve never knew her name I hope the owner sees this I literally just ordered at 11:56 on September 20 is clearly not smart enough to be working there I asked him I receive multiple times she didn’t give it to me so I had to wait and ask for it again finally got my receipt once I looked at it I realize I’ve been charge for chips and guacamole that I said that I did not want inside never even put it in the bag if it wasn’t for this receipt I would’ve never knew her name I hope the owner sees this I literally just ordered at 11:56 on...

This place was complete renovated from the floor up. Not to crazy about the new log look, looks kinda gothic. But the food still awesome, most of the girls that worked there are Wilson students, are friendly, professional and cortious. Place always smells great, and clean. I'm Hispanic so I know about Mexican food, what is suppose to taste like, and let me tell you, their pinto beans and their version of Mexican rice FANTASTIC, they must have changed cooks or head chefs cause before let's just say, NO SABIA BUENO, I don't understand where people get the notion that in order to taste Hispanic food has to be saturated in the spice cumin. But if you what to eat good grill chicken and tasty try thus place you won't be disappointed, ooh and don't forget to take the fresh salsa, get the original I haven't try the other ones. ENJOY...Y BUEN...

I just asked the cashier (149 Mashaseen) in the drive thru that I wanted juicy chicken for the half chicken meal I ordered. So I drive all the way home to find out my half chicken meal HAS OLD DRY AND HARD CHICKEN THAT WAS OBVIOUSLY LEFT ON THE GRILL FOR AN EXTENDED PERIOD OF TIME. Why would I pay full price for dry shrivelled up hard chicken ? I made it a specific choice to go to this location. What a mistake. Old dry shrivelled up hard chicken , Shouldn't be given out period to customers ! And if it does cut the dang price! Ruined my night because guess what ? I'm not going to drive all the way back. The service was excellent...