Church's Texas Chicken — Restaurant in Long Beach

I don't often eat fast food. When I do, I am always amazed by the clumping of food products into a Value Meal (or some such name) which always seems to me more expensive and higher in all the things like sugar, fat and salt that are not good for me. It must be very difficult to have children who crave fast food - especially when an Extra Extra Large Soda also comes with the latest action figure. Never mind that the soda costs nearly as much as the burger or chicken. This Church's Chicken on Long Beach Blvd and Willow is located within walking distance of 9 other fast food establishments (that I could count) so you know the competition for your fast food allowance is fierce. Church's current challenge to its competitors is a dish called Smoke House Chicken - to differentiate from just every day fried chicken. When I arrived, about 8:30 pm, the last Smoke House bird had been sold. That meal was priced $3.00 less than a comparable fried chicken meal. I did get to choose from a wide assortment of "sides" including fried okra, biscuits, mashed potatoes and cole slaw. The drink that came with my meal was an acceptable sugar water - citric acid substitute for lemonade. The chicken was unabashedly proud of its greasiness and I had to ask twice for more napkins. Overall, I think Church's Chicken is okay for what it is. The bathroom was clean and since I don't collect action figures, that means a lot. But the drawback for me with all fast food restaurants is that when I leave, I never feel nurtured and nourished by the food. It's too generic, too reliant on chemicals to ensure speedy cooking. That's not a dig at this restaurant - they do generic and speedy as well as any of the other 8 places nearby. Oh. But I did notice there were no action figures to be found. That's extra points...

HORRIBLE. MANAGER NEEDS TO GET FIRED ASAP! Soprano is her name or something like that. She treated a customer in front of me horribly. He asked for the managers phone number she gave it to him and did not care. He asked for the managers phone number. She did not care at all. When I arrive to pick up my order, it was an online order. She said its not ready 5 minutes then I waited five minutes then after 10 minutes asked her about my order she said, don’t you see we are too busy I said I’ve been waiting here too long she said I don’t care and because you are complaining it’s going to be another 15 minutes so I said I’m calling DoorDash she was like I’m calling the police. I’m like I need my order. She said you can cancel. I’m like I’m not canceling because I need to get paid for my time she was like I don’t care I’m too busy for the only orders. She said she was too busy to prepare my online order so I waited waited too long. Horrible service. Her employees were looking at me feeling so bad they said that this goes on and on and on all day they are not happy at one test to stop. I felt bad for her employees because they told me how bad they feel working there. I’m so sorry for you guys. She needs to go. She is a horrible, horrible, miserable person. I’m talking about the manager tonight. If you need more info about this, you can text me back I would collaborate because I hate to see this kind of customer service. I’m sorry for the owner. One of the employees told me that this is not a franchise. Its a sole owner. She lowered her head down in disappointment. All I said was that I am so sorry...

This location has the worst customer service I have been trying to call them to make a complaint and they don’t answer the Indian lady or lady with the accent is really rude I had my order ready and done then I asked her if they had any special on the chicken sandwiches she deleted the whole order then I had to tell her my order again now she had a attitude and just kept repeating ok ok ok for no reason I ordered a large combo and extra order of fries first she didn’t charge me the extra fries then my meal she charged me small fries and a large drink she almost didn’t give me my drink then when she did it was small I said sorry mam I asked for large she checked my receipt I ordered coke so now she took the drink back and gave me the large but she mixed other drinks in it this is really Unprofessional I use to work in the fast food and I know exactly what she did they gave me the Mac and cheese with all the burned dried up from the left overs I am really upset with my order I spent 34.71 I was here around 7:45-8pm not to mention I asked for hot sauce and ketchup and didn’t even...