Kamal Palace — Restaurant in Long Beach

Normally would not post a review without actually eating the food, but in this case I felt it would be good to highlight our experience with respect to service so the restaurant can have the opportunity to improve.

We arrived an hour prior to our movie at 7 at the Marina Pacifica AMC. It was Valentine’s Day, but the restaurant was only 3/4 full. The patrons who had their food appeared to be enjoying it and the food looked and smelled lovely.

We were immediately sat down at a table and provided menus and water. We quickly selected our food and waited patiently for a server to arrive. Our menus were down, our waters were regularly filled, but no server came to take our order it had been more than 10 minutes. Finally, I flagged down a bus boy and let him know that we were ready to order. The server arrived five minutes later. My wife is Vegan, and had selected a dish which was marked “Vegan preparation upon request”. After the server took the order he said he would need to check if the kitchen could prepare the dish as requested and disappeared. Another 30 minutes went by, no starters, no status on the food, and water servicing stopped even though they would pass our table with water. Our glasses were empty.

Finally, I flagged down the server and asked when our food would be ready. He stated that they had not started cooking our food yet and it was due to the Vegan preparation request. He added that it was busy and that the Vegan order is why they had not started. At that point, a bit gutted, we cancelled our order and headed to the movie.

Good food ensures the satisfaction of the customer; however, bad service tends to...

Hands down best Indian food I've ever had.... I have loved coming here for almost 20 years. The palak paneer, lamb curry(karahi gohst), mushroom bhaji and chicken tikka masala are phenomenal!! Be warned, spicy is their thing so if you don't say mild, you will get medium which is spicy and if you say spicy, you will end up in the ER lol The service is always courteous and kind. The owners and their managers over the years have always remembered the regulars and come to say hi, maybe send you a little sweet treat at the end. Very appreciative of repeat business and know how to take care of guests. Food comes hot, fresh, in a timely manner and all together. Mint chutney and mango chutney always on the table and probably the best I've ever had, especially the mint chutney! The sweet naan is to die!! And their Indian milk tea is my favorite, always delicious. A little challenging to find as it's on the backside of the complex in the parking lot facing the marina. If you park in front of the Sit n Sleep you'll be closest. It is worth the drive which I now make all the way from the LA...

First time here, haven't really had Indian food too much in my life but I really enjoyed the food. It's a odyssey to go from the parking lot to this place. The interior is very nice, incredibly spacious. Good for a date. We ordered the chicken tikka masala and garlic naan. Both were very exceptional. The chicken was moist and it was very flavorful, I didn't grow tired of the taste even if that was the only thing.

we ordered. The garlic naan was super bomb, it was made to order, baked fresh. Probably the best I ever had. The tikka masala also comes with rice, but it was easy to get tired of. The waiters were attentive, my water got awkwardly refilled like 5 times within 20 minutes even when I didn't drink too much, but hey at least someone is filling it up.

Overall the food was pretty good, I definitely recommend getting two garlic naan's next time. You can't ever go wrong with the tikka masala either and for someone who doesn't usually like Indian food, I highly recommend this...