Jimmy John's — Restaurant in Longmont

Honestly, what the actual hell? I've been ordering from this particular location for years. More often than not, the staff is friendly, the food is good, and delivery is almost frighteningly quick. Ask me my opinion before today and I'd have told you it was a great place to grab a sandwich, and some cool folks to be supporting.

Then, for the first time in literal YEARS they got my order wrong. So of course, like I'm sure anyone would, I called them to try and fix the issue. I got a man on the line who asked me the order number then proceeded to immediately hang up on me. I then went upstairs, as the reception is better up there and I thought the call might have dropped, and called them back. I got a young woman on the phone who was very quick to hand me off to a manager, but not before letting slip that the former employee had hung up on me, and I quote, because he couldn't hear me.

Yes, that is correct. No attempt at communicating that in the first call, no request for me to go somewhere with better reception, just feigned contact and a hang up. And that's not even where it ends.

I proceed to speak with the manager about the issue and she fairly quickly agreed to send me the correct sandwich, but seemed to imply that she'd only do so if I could provide the incorrect sandwich completely untouched. Luckily, it was, a delivery driver came by, we switched bags, and she went on her merry way.

So, final score of the night: They'll hang up on you instead of trying to actually communicate. If they make a mistake, you could end up paying for it. (I'd have been out sixteen bucks if I'd taken a bite of that sandwich.) Or worse, they have every intention of rewrapping and selling a sandwich that I put my hands all over.

Dead honest, I've never been treated so poorly by this store before tonight. In fact, what pulled me in was the customer service and how pleasant it was. But this?? This is ridiculous. If ever I buy another sandwich from here, it'll hopefully be after whatever "hiccup" caused...

Worst Jimmy Johns location in the whole corporation. I mostly order online, I usually order extra protein because they never put enough on there to begin with, but I NEVER get the extra protein that I PAY FOR. I asked them nicely to PLEASE bring me a straw with my drinks since the last 5 times I've ordered, they haven't brought one. Did I get one this time? Yes. Was it intentionally broken and sabotaged to the point of not being able to use it? ABSOLUTELY.

Or how about Everytime I put "PLEASE KNOCK AND LEAVE AT DOOR", they just throw my food down the stairs ( I live in an apartment complex) and don't knock at all, so hours go by and I'm calling the store wondering where my food went just to find out the driver couldn't be bothered to walk down four stairs and knock on my door? This location needs some serious help, or better yet just fire the whole team and hire new. The ones currently working there are pointless and can't be bothered to do anything "out of their pay range" (said to me, by an employee). Do YOURSELF a favor and drive that extra mile across town to the other location because this one is not worth...

The service and atmosphere don't really matter in lieu if the sandwich. Now I don't eat at jj's often. I ordered the big John in the past and did again the other day. And if what I was handed is the big John of today then the jj corporation is jumping on the greed wagon with most the rest of cooperate America. That sandwich had 2 THIN slices of roast beef on it. 3 thin slices of cheese . But there was shill.more cheese than meat. Four slices of small tomatoes and a big handful of iceberg lettuce. Not counting the bread the over all thickness of the sandwich was about ¾of an inch thick and a ½inch of thar was lettuce. I paid 8 + dollars for an anorexic sandwich. I know now how youre able yo be freaky fast. You don't put anything on the bread. $8.00 for (closer to $10) something that in ingredients was maybe $1.50 and the labor cost of...