Baskin-Robbins — Restaurant in Longview

I ordered two novelty ice cream items. Both ready on time, looked great, kids loved them. BR ice cream, to my mind, is not cheap, but the options and variety felt endless. The young man taking my order offered several good suggestions, options that made the "cakes" much more fun and interesting, without adding on to the cost. They are quite clearly here to serve, let me know that if their hours would not work for my pick up they were more than willing to work out whatever might be needed. This shop has the clear feeling of a franchise that has not lost sight of the fact that it is "local," here to serve more as a mom'n'pop store than a chain. I look forward to our regular...

Ordered a cake for my wife's birthday, paid in advance, did not get what we ordered. Asked that they call if that's the case, never received a call. Picked up the cake, and when we cut it realized it was not right. I've tried calling, even before I physically drove over to get the cake and they have the phone set to where my calls don't go through. The caller is busy but I've tried for over 2 hours to get a hold of the store. $28 for a cake, ordered 4 days in advance, and seriously disappointed. I guess we'll go in person again to notify someone. Probably won't order cakes here...

I’m so sorry I’m drawing a blank on her name. She deserves better than me forgetting her name. She was in the morning with a ponytail and a hat. Pretty all dolled up. She had the absolute best customer service I have ever witnessed. It’s definitely the way I would be if I were in her shoes and I have been. Thank you for being there for me that morning. You were an absolute delight! You deserve many many many raises and promotions now and in the future. Stellar performance!!! I really hope the owners know how lucky they are to have you and treat you as such! Thank you...