Pizza Hut — Restaurant in Longview

A friend and I walked in on our lunch break and no one was upfront. We waited patiently for a good while until my friend finally decided to yell out "Hello!" Even after yelling for someone, it took them another few moments to come up. There was no remorse, apology, care or hospitality given to either of us. We gave our drink orders and after that one drink, we didn't get another one until we paid and left. While we dined in Teresita asked a guy behind us, that came in after us, if they wanted a refill or needed anything. No one asked us anything. Do you want a drink, is everything ok, nothing was asked to us. I felt disrespected, neglected and discriminated. We were there for about an hr with one drink and dry pizza. We were very parched and had unreachable waitresses. The 2nd waitress Victoria helped us to check out. That was the only time I saw her in the hour we dined. Teresita was probably frustrated from having to work upfront alone. However, if you ask one person do they need anything, you ask all of them. Neither were very hospitable but Victoria was more accommodating when she made it to the front. The checkout experience was dry but she did muster up a "Have a Blessed Day" and I was finally given my second drink on exit. Service use to be much better but hopefully with critique and guidance things can be made better in due time. I like Pizza Hut...I'd hate to stop going due to one bad experience. I know this is fixable, everyone...

So I went to the Pizza Hut on Judson Rd to place my family's usual order. Normally, we place our order at the Pizza Hut on Gilmer Rd in Longview. This visit today is exactly the reason why. We ordered the "Big Dinner Box". It has 2 pizzas, 1 order of wings and 1 order of breadsticks. Because of my family's needs, we order a second order of wings and ask for them to be placed in the box and they put our bread sticks separate. On Gilmer Rd., this has never been an issue! While we are placing our order at the Judson Rd, we ask them for the EXACT same thing. First off, the cashier keeps asking an off duty employee who is trying to dine all tge questions on how to place the order. I asked the off duty employee if the cashier in new. She quickly responds with a "NO!" The cashier leaves to go ask the manager Jesus if they can place my wings in the box and separate or omit the breadsticks from the box and box them separately. He says they "CAN'T" because they dont have a box for that. Since when??? So I tell them never mind I will go to my usual spot on Gilmer Rd.

My thoughts: REALLY!!!! You are telling me that you can't put wings in a box that is designed to have wings in them!!! They have lost my business. I will continue going to the right Pizza Hut on Gilmer Rd!!! Jesus man....you need to step...

The owner needs to know what’s going on here . Been going here several years only getting worse . The buffet is a salad buffet not a pizza buffet !!The salad bar is good but the pizza buffet has to get better.No good selection of pizza. Lots of people there eating no one was happy. The service isn’t good. Only two waitresses . They should have the drink machine out to where customers can get their own drinks and the wait staff could help customers or help make pizza . Time for some reviews to be placed to the owner of this Pizza Hut. Waited for over an hour for some thin crust pepperoni pizza from the buffet and a thin crust veggie pizza. We asked for these two pizzas when we walked in the waitress said she ordered it for us . Had to get up and ask for refills . No plates at the pizza side everyone had to get plates from the salad Buffet.This was on a Sunday after church no one was happy when they left . Changes need to be made and the owner should know . Not wanting to gripe just asking for a change like I said only getting worse...