Schlotzsky's — Restaurant in Longview

Let me start by first saying we love Schlotzsky's but this one is not good at all first off the man behind the counter did not acknowledge us and was not responsive when I asked how he was. I placed our order which was two pastrami rubens with chips and drink. After given our cups I want to get me so tea and the discuss began. The counter tops and floor below was covered with spilt beverages and was sticky. My husband and I went to sit at a table that was half assed clean. Even though the place didn't smell bad (thanks goodness) it was very dirty. A different young man delivered our food with the proper response of your welcome after we said thank you. What came next was very profound. Sitting where we did we could see the drink counter. One of the worker was restocking the counter. The first thing I saw wrong was the worker was not wearing gloves while touching the lids granted we as customers use our bare hands to retrieve a lid for our drink. The point is there is codes, guidelines, and rules that are supposed to be followed. During this worker restocking the lids he sneezed not once but twice right over the counter without covering his nose or turning away. That's freaking nasty. Another worker come over to help him with the very simple one person job. They was laughing loudly and joking around. (This worker had no gloves either). The worker in question went into the back and come out with two ice buckets grabbed a chair from a table to stand on and again with no glover removed lid for ice machine and poured both buckets of ice in left ice machine open and went for two more buckets stood back on the chair leaning over picking up the ice bucket once finished slung chair back over towards the table and went to return the buckets. Comes back to start a fresh container of sweet tea and again with no gloves grabs the tea bags and places them in the tea making machine. At this time a husband me wife was leaving the husband went to the restroom and the wife (a very nice looking lady) stepped out side the two worker at the drink counter was staring and was talking about how nice her ass was. Very freaking inappropriate. Now with that being said they had better be glad that I'm not a health inspector cause I would have ripped them and new ass and the workers and better be glad I'm not their boss and saw that I would have fired their asses. The food was ok not like the other Schlotzsky's I have eaten at I will not be returning to this Schlozskys and I will be sharing this with the corporate office, the regional manager and all social media. I didn't understand how people can just go into a place that is like this and not...

Not only will i be calling the store the first chance i get on monday but im also going to leave a public review. Ms.Patty was EXTREMELY rude, I placed an online order, an original sandwich, chips, brownie and a dr.pepper. When i arrived at the store i went through the drive through for pick up since that is what i chose to do on the WEBSITE. When i got to the speaker i told them i had a pick up order and was told to pull around, upon reaching the window Ms.Patty sated my order was not there in their end so i showed her the email confirmation and told her that i could give her the order number if that would help and her response was “well we don’t have it so you need to go somewhere else” even AFTER offering to give her the order number verify i had an order placed online. After a couple of second of Ms.Patty and i going back and forth on the fact i had a confirmation as well as an order number she had seen i asked for a manager and to my surprise she was a manager so i asked for someone higher up and that was not available. Another very sweet lady ( i didn’t catch her name) came over and verified that i had and order and that lady that saw the email and everything made sure i got my order. After waiting for 5-8 minutes i finally got my order from a nice gentleman and a very passive aggressive lady (not the same one before who saw the order) when opening the window the other lady said “this her?” in a very rude manner that i did not appreciate but the younger gentleman had a purple and white letterman looking jack on was very polite. Now i have worked in customer service my entire life and if i would have EVER spoken to a customer, especially a paying customer like that I would have lost my job on the spot with no hesitation no matter my position or how long i had been with the company, i have never had this problem at this establishment, normally it is a very polite experience and i ALWAYS order online. Ms.Patty needs a reality check and a retraining on customer service. And like i mentioned i will be contacting the store owner on...

I ordered through the app for “delivery”. I ordered a medium original, a large coke, a kids meal with a drink and a cookie. The food was doordashed. I noticed a drink was missing but the doordashed was already gone. I looked in the bag and the cookie was missing. So I called Schlotzsky’s. I explained what was missing. She said “we don’t deliver”. But I told her I ordered through the Schlotzsky’s app and it offered delivery as an option and that it was delivered by door dash. She told me that’s a doordash problem. I explained that I ordered through SCHLOTZSKYS. She then said I’m pretty sure the doordasher has the order. I told her that I didn’t go through doordash and she was already gone. She told me to come get a drink and cookie. I explained I was at the hospital with my husband which is why I couldn’t leave. She then said “uh well what do you want ME to do?” 🙄 I told her either have someone bring the missing items or refund...