Papa Johns Pizza — Restaurant in Longview

This Longview location is by far the worst ever! I used the online website to place our order and they got it wrong. I called the store and they said that they will not help me because I used the online website. I told them that all I wanted was to make it right and they got mad at me said that I shouldn’t have messed up my selection when ordering on the website and gave me the Papa John’s number and told me to take it up with them. I called the number and some foreign guy gets on the phone and they said they could not help me and I needed to call the store to have them fix it. I told them I already tried and sent me to them. He said all they can do is file a complaint and within 48 hours someone will call me. I told them that this doesn’t solve my problem, I have 5 kids that have a pizza they will not eat. They told me to just order another one! What ever happened to customer service, I have ordered from them in the past and the first time I have a problem with something nobody is willing to help me.

DONT ORDER FROM PAPA JOHNS,...

We ordered an online pizza this morning , we had ordered it wrong so when we went to pick up the pizza we tried to address the situation with the manager. She told us that since it was our fault and not her fault that she would not remake our pizza for us. We have never had a problem with Papa John’s in the past or any other pizza service. This visit & the service really made me consider not purchasing Pizza again from Papa John’s in this location. I assumed that it’s customer Satisfaction 100% but for that location I guess they do not follow that. My wife ended up calling and trying to speak to her to ask why she wouldn’t replace it and she just specifically told her that it was my wife’s fault for not ordering her pizza correctly and that she would do nothing about it because it was not her fault. The manager was completely rude to both of us and we will not be coming back to this location. The best advice I can give for this store is that the managers need to be reevaluated and they need to work on their customer service a...

I used to have pizzas delivered to my house about once a week from this location, I stopped ordering so often when I couldn't rely on my pizza to be delivered within the given time frame (I live less than 2 miles from the store). Once before I have received a semi-burnt pizza and called to complain and was given a "free pizza credit" that I never recieved. It's fine, I'm patient as long as I feel like you care on some level, but tonight I was sent BURNT breadsticks, these should have gone into the trash and not been delivered. I would've been absolutely fine waiting another 10 minutes to receive a product better than what was given to me. I'm not sure if it was because I used my rewards to get them for free (I also ordered and paid for other food and left a tip) but I do not feel valued as a customer and I will not be spending anymore money here.

I feel like I've given the place a fair shot, but I would steer clear. There are plenty of otger pizza places in the city...