La-Z-Boy Longview — Local services in Longview

The salesladies are accommodating and friendly…easy to deal with. But, try to avoid the grumpy old man that's sitting in a chair in the back like he's a bodyguard of La-z-Boy. After being so sharply rude to me with his words, he hid in the back and the problem was solved without him. John has no business whatsoever working with the public. I'm sure he has run off plenty of business with his rude unacceptable behavior. He definitely doesn't exhibit a type of manager that I would expect La-z-Boy to hire…much less keep. I was willing to walk away and leave my downpayment behind…the experience was a discouragement and left me with a no confidence feeling. I planned to return after the delivery of my sofa in 6-8 months to purchase a coffee table but I will take my business elsewhere. Sorry “owner” but John...

Bought a leather recliner. About 6 months later seam started to come apart. Was told they no longer had the leather to replace the side arm. They repaired it instead. Looked ok. We later purchased 6500 dollars worth of furniture from here. Fast forward. 3 years later the same side of the chair has seams coming apart and the leather is peeling. We take very good care of our furniture. This should not be happening. Was told to call the 800 number. They said out of warranty. I am beyond disappointed.. we conditioned the leather as directed. We have no pets. It’s just my husband and I. I will NEVER BUY LAZY BOY again. Very very pricey furniture. The chair should be replaced. I feel it was defective from the start. It was a floor model....

ABSOLUTE WORST BUSINESS HAVE HAD THE MISFORTUNE OF DEALING WITH! RUN! RUN from this store!! Not only Made a $3400.00 special order, what I consider to b a high dollar recliner, but they simply ignored me when I clearly showed them that my chair is WAY OFF from in store sample!! They brushed me off with a 1-800 number - Customer service said I SHOULD HAVE ASKED if it would look COMPLETELY diff in my home THEN HUNG UP ON ME!!! Her name is Yolanda, Dallas. Not only inept but ANGRY!! Bizarre to say the least. I’m still waiting for a call back, been weeks. Sofar…still waiting. In store manager...