Sonic Drive-In — Restaurant in Los Alamos

My wife and I each ordered a chicken club meal. We got our food home and discovered that both sandwiches were missing half of the ingredients and were grilled and not breaded. Additionally, the fries were cold and soggy. We head back to the store so we can get the meals that we ordered. We tell the store of the error and they take our food back and give us what we ordered. We even got slightly warmer soggy fries. We get home and about a third or so of the way through my sandwich, it feels a little too cold and chewy. That’s when I noticed that my replacement chicken sandwich was completely raw in the middle. Not undercooked, but raw. Pink, cool, and slimy. I promptly threw out the sandwich, finished my slightly warmer soggy fries, and called the store to tell them that they need to keep an eye on the kitchen considering that they just gave me raw chicken after giving me the wrong sandwich. I was told that they would tell the kitchen of this and I sincerely hope they did and that no more raw chicken is sold to customers. Looks like I will only be purchasing ice cream from this Sonic in the future since after all, there’s no such thing as...

I visited at lunch, so things were busy. I can understand one or even two little hiccups, but I ordered tots and got fries, asked for ketchup and had to wait ten minutes for it, asked for ranch and was told it was in the bag, got home to cold fries and no ranch, as well as burned food, and the carhop couldn't be bothered to wear her mask correctly. Just a bad visit, I hope, but not one I'll repeat for a while.

[EDIT - several years later] Wanted some ice cream and the only other place in town isn't especially reliable, so Sonic it was. Got a shake and an order of mozza sticks. Things were much quicker, though they did still have trouble with basic things like sauces. The mozza sticks were cold two minutes after I got them, too (I went somewhere nearby to eat). I'm not sure if it's just this store or if the whole chain is like this, but I'll still be going elsewhere...

The worst sonic I’ve ever been to but I only keep coming back hoping they’ll change or the service will get better since there’s such few options in this town. First experience we waited 30 mins to be told they didn’t have ice cream anymore. Trip before my current one (typing this as I wait in a stall), we ordered ice cream online and got here to find out they didn’t have any. I was told it would be refunded but it never was so I had to take it up with my credit card company.

Current trip I waited for 30 minutes and my flashing light kept turning off. People who pulled up after me got waited on and left and I’m still waiting for my 2 ice creams after 30+ minutes now. Apparently they had to milk the cow.

Don’t recommend this place if...