Calif Chicken Cafe — Restaurant in Los Angeles

The worst experience ever! After 20 years of supporting this business, I will never spend not one more penny there ever again. I received a phone call this morning, on my home phone, from the CEO of California Chicken cafe after attempting to reach the district manager Ernie and Ruth in customer relations several times. Ernie is protected and non accessible and Ruth has phone she never answers with an answering machine in which you would never know she works for California Chicken cafe. Here's what happened: I go into the California chicken cafe Venice location, this past Monday about 7pm to eat my first meal of the day. I place my order with Marisela and as I am placing my order she tells me there out of the Pita bread that goes with the meal. I said ok, then could you please give me a side order of fruit in place of the missing bread. Marisela went on to tell me that no she was not going to do that and management was not going to do it either. Since she was not a manager, I asked her if she would please ask a manager. She reluctantly went to ask the supervisor Jenny and Jenny said it is ok this time as a compliment. I said thank you & I told Marisela, see "think positive and not negative". However, Jenny's response was not good enough for Marisela and instead of apologizing she continued to say how about if we ask another manager. Strange how she just wanted the answer to be NO. I told her at this point I do not have time for this, who is your District manager? I would like to file a complaint for this rude & unnecessary behavior. At this time Jenny comes back around and here is the 1st kicker!!!! Marisela is clearly pissed that Jenny said yes to a complimentary little bowl of fruit, so she proceeds to speak to her in Spanish, SUPER RUDE!!, as if I could not understand what she was saying, but my wife just happens to be from Nicaragua and I could understand that she was complaining to Jenny for saying yes to a bowl of fruit. By this time I had more than enough. I asked Jenny for the district manager, Ernie, contact info, but she could only give me Ruth's, who consequently never answers the phone. So much for customer relations. This event happened July 9 at approximately 7:04 pm and today about 11:30 am out of the blue, I receive a phone call from a man with a sturdy arrogant disposition stating his name and that we were on speaker phone and that Ruth was listening in, and then he says is this Herbert? I never receive phone calls on my home phone so this was a little shocking, however I said yes. Then the gentlemen, CEO of California Chicken cafe, says he is returning my calls what can i do for you? My first thought and response was I called and left several detailed messages and you do not know why I am calling??? Granted I had know idea I was speaking with the CEO. I went on to explain again what happened and the CEO assured me that he knows his staff and of course we do not encourage our employees to speak in front of customers in any other language other than English, so it must of course been a misunderstanding of some kind. I reassured him it was no misunderstanding and Marisela knew exactly what she was doing. Then here is the second kicker, he asked me if I spoke spanish? What ? Although I am not super fluent, I do speak spanish and my wife's first language is spanish and furthermore I did not need to be fluent to understand the rudeness and tone of what Marisela said to Jenny right in...

Good food, however, the Staff at the Venice location is a bit rude. This is not limited to this location; the one in Brentwood has a similar vibe. From numerous experiences here, the only real reason I've come back is due to the flavor of the chicken (being honest). They've got my order wrong many times, and when I've ordered a 3-piece meal, two of the three pieces were mostly bones. When I brought up the issue to the clerk behind the register, I've been told "that's how our chicken comes sometimes." I've even spoken with a manager & the mgmt has a similar response without rectifying the issue. Honestly, $13 for a whole chicken with a side of "bad attitude" has driven me across the street to Whole Foods, where I can get a better quality, free range Whole Chicken for $10 and have a better overall experience. YMMV (your...

Good food great prices but the chicken needs to be more Season for my taste, oh and the cookies are to die for love them

Update after many months of going here as of today 05/3/19 I will not be returning to this establishment the customer service is poorly the assistant manager by the Alvin is rude under trained. I brung my friend here today from out of state and told how good there cookies were and she decided buy 2 different kind of cookies once whice is chocolate chip and the other which was called aloha prer to eating the cookie she realized that the cookie had coconuts inside which she didn't ask 5o exchange for another chocolate chip but Alvin said no which was I felt poor customers service we order over $ 70 dollars of food that I end asking ...