Chick-fil-A — Restaurant in Los Angeles

I have a question about one of your employees, who I believe is the manager, named Bella G. I've always enjoyed the food at your restaurant—it's fresh, tasty, and reasonably priced. I also appreciate the general service and how well-trained your staff is. I particularly like how you take care of your employees, like providing them with sunshades in the summer and mist fans recently, which is fantastic.

However, my question concerns Bella G, the manager. Her actions have puzzled and frustrated me enough to raise this issue.

Last week, I went to pick up my food. When I got to the pick-up counter, I gave my name to the employee there. My food was already on the counter in front of her, but instead of handing it to me, she walked away to call another employee to come and serve me. My question is, why didn't she just check the name on the bag and hand it to me? It would have taken less than 10 seconds, but she chose to walk away and have someone else do it, which took much longer.

Today, I ordered my food over the phone and chose to dine in. The app asked for the table number, but your tables don't have numbers. I asked a cleaning staff member how to enter the table number. They went to ask their supervisor, who then asked Bella G. Instead of providing a simple solution, Bella G tried to make me change my order to a pick-up instead of dining in.

Why did she make me go through the hassle of changing my order and starting over, when there were simpler solutions? In the end, the employee taking orders told me to enter a random number and they would find me by my name. This was a straightforward fix, but Bella G seemed dissatisfied that the cleaning staff had even asked her.

Lastly, before leaving, I went to the counter to refill my drink around 2 pm. Bella G saw me waiting, but she ignored me and pretended not to see, even though it was obvious she did. Eventually, a kitchen staff member came out and asked if I needed a refill and served me.

My question is, as a manager, is she not supposed to serve customers? Is it a rule that prevents her from doing so? If she doesn't want to work or serve customers, why did she apply for the job? Why not stay home and avoid this stress?

Bella G might have her reasons. If any supervisor can investigate or explain her actions, I'd be happy to hear her side. There might be something I don't...

Today 9/8/25 at around 8:11pm I placed an order for pickup, I went to the Reseda location I got there at 8:30 even tho I placed my order at the north Hollywood location. I walked in the reseda location, there were 3 cashiers and believe the FOH manager, only 1 cashier said welcome. 10min passed by and no one asked me if I was picking up. So I asked them if my food my ready in which the manager said were working on it. She then looked at the expo screen behind her then asked me to show her my whole order which I did. After 15min of being there they now tell me that my order was placed at a different location, I wasn’t gonna argue so I left and the only response I got from the manager/shift lead was “My pleasure” and still no solution. So then I drove to North Hollywood for another 20min, my food was all cold. My point is they made me wait 15 min inside just for them to tell me that my food didn’t show up on the screen after telling me that it would be coming up soon and that I was at the wrong location. I could care less about what I spend on this order because I’ve spent more with chic fila at other locations before but it’s the service that I didn’t like. I understand that it’s a busy place but what’s the point of having 4 workers in FOH if they’re not going to focus on the customer service and hospitality. After 1 hr I finally got my food and it was cold. I just wish the customer service was outstanding like the customer service they have...

This place has the slowest drive thru on earth, and to make it worse, no matter how far back in the line you are, they prepare your food WAAAAYYYY too early. I could handle the wait, if they would just wait to cook my food when I get closer to the window, instead of handing me cold food everyday, because their staff is as slow as molasses!!! Everything about them is dilly-dally this ... dilly-dally that, discussing what they did last night, and not doing what they should be doing! Also, you beg them to please not give you plasticware, even punch the button on the mobile app that requests "NO PLASTICWARE" and instead of them killing the earth by giving you just one set of plasticware (of which you begged for none), they throw in 3 or 4 sets of unwanted plasticware. ARGH!!! And if that's not infuriating enough, I just noticed, they have the audacity to include a "BAG FEE' on my order. WTFIT??? I never asked for a bag, I was never asked if I wanted a bag, and thirdly I would gladly accept my food without a bag, but they give you no choice. Either charge me the ten cents somewhere in the background, so I don't have to be infuriated by your behavior, or give me a choice as to whether I want a bag or not! This place is the worst! Don't let all their fake smiles and "my pleasures" fool you. Save yourself some stress and get your food somewhere else. I, personally am done with...