Chipotle Mexican Grill — Restaurant in Los Angeles

The Nicaraguan security and the young man at the grill (where u warm up the tortillas) are the most positive and friendly aspects as far as the "atmosphere" and "service" here. The security guard HAPPILY greets everyone who enters the restaurant (that brightened my day)

I'm not sure if the same woman (sista with the braids) manages this location, but based on the weird service I recieved at this Chipotle today, I'ma guess that she probably does NOT manage this location any more.

The young guy who warms the tortillas was very polite and professional. As I'm watching them prepare the food for the woman ahead of me, I heard the lady say she didn't want a chunk of bell pepper on her beef barbacoa. So, the short, latina female worker (with the thick fake lashes and the attitude problem, who has the demeanor of someone who's from a prison-release program or maybe she was high or maybe she just hates her job) picks up the bell pepper from ON TOP OF THE BEEF (touching the meat) and flung it right back into the Fajita mix!!! VERY unsanitary!! Then, when she was about to make my veggie burrito bowl (with the same gloves she touched the meaty meal with). I could tell she isn't a good listener because I was telling her how I wanted my bowl and she was just slapping it together, in an uncaring way. It looked like slop. She put a tiny bit of lettuce and was moving too fast.

Then the cash register wasn't working and all the ladies behind the counter had stale faces. The ice machine wasn't working and none of the Agua Fresca beverages were cold. Since the ice wasn't working, the fountain drinks should've been free.

The space where u get drinks, spoons and napkins was unkempt (paper trash was mixed in with the utensils), most of the tables (and seats) were NOT clean (and I ate there for like an hour and nooooo one wiped a table during my entire visit) the restroom was gross/trashy and had an unpleasant odor. I can tell no workers checked in there or care

This is NOT the quality of service I'm used to receiving at the Baldwin Hills/Crenshaw Chipotle! I mean, even the guac was watery and not creamy & tasty like it used to be! There was a huge chunk (like HALF) of an unripe avocado in my guacamole, as well.

The majority of this crew of employees is totally slacking on almost everything here and not trying hard enough, overall... What the heck??

I watched a homeless man walk in off the street and fill his canteen (that he drank from without a straw) with soda from the fountain drink dispenser.

This Chipotle has gone to hell! But again, it was KINDA saved today by the Nicaraguan security guard and ONE attentive young man behind the counter. If it wasn't for those 2 gentleman, I would've given 1 star.

This location needs a new manager who is strict on hygiene, cleanliness/neatness in the entire restaurant!! Someone who is very clean herself and only accepts workers who have great customer service skills. If they can't deal with customers (or at least ACT LIKE THEY LIKE THEIR JOB) maybe they should just empty trash, clean tables (which was badly needed) and sweep in front of the store.

What was once the best Chipotle (to...

One day the staff is friendly and helpful. The next day, they don't care, don't listen, put whatever they think you said, rude, and have attitude.

I come here because it's the closest thing to us. I'm usually here on good days. Happy, helpful, nice staff. But today when I sent my mother, the order came back wrong. She complained that the staff was rude, had attitudes, and if they couldn't hear her they didn't ask to confirm.

She had to go back. That's time consuming and wasteful. Wasting time wasting gas wasting food wasting money.

As a customer service worker, I know it's hard being really busy and short staffed but that pain should NEVER be taken out on the PAYING customer.

Please try to remember, when a customer pays for their food, asking for it to be made the way they want it to be made should NOT be an issue. Please remember, the customers are the ones keeping your location open.

Customer service out weighs convenience all the time. So this note is to encourage, inspire the employees who maybe having a hard day to try and remember that you are blessed to have that job. Please do not treat your customers poorly because you might be tired, annoyed, bored, etcetera. there are people who need jobs and don't have them. Employees are being paid to give service to customers.

When you work hard for your money when you go out in public you expect a certain kind of service especially if you have to pay for it. Just in case you did not realize your food is expensive. For some people like myself, if I take my hard-earned wages to order food for my family I need it to be correct. Because $45 to $50 is a lot for me just as much as $20-$25. It could be nothing for other but try to keep that in mind, when people want their food made correctly, they are paying for the service and it should not be a problem.

I would love to change this reading in the future. But the chances of me coming again just because it's the closest one is very slim, I am less likely to ever return because I do not like to waste my money, and I do not like poor customer service. I'm going to give this about a month and I'll be back and I hope that it's on a day that everyone is happy and feels blessed to be employed because unemployment is not a...

I love chipotle, it was also my first job after highschool. So when I say I know the high standards that are needed to be maintained, I know. This store in particular let me down. My boyfriend and I went to grab a bowl for dinner and it was just one person on the line. Poor girl needed assistance and the cook was cutting up the carne asada and when she finally got to us, they ran out of white rice and it would be another 30 minutes for the rice to be done and the pinto beans that came out were poured into the old tray that was on the line. We were lucky enough to get the last of the guac because they ran out as well. We went at 8 pm and I believe they close at 11 pm so I was shocked that they were out of alot of things. We proceeded but wanted the carne asada as a double portion and we were told to wait another 5 minutes. It was not a problem for us and we ordered it on the side. Then we look behind us and the line was to the door and still no one in sight to help her. I assumed they were short staffed so we were patient and she was sweet too I just knew she felt overwhelmed. We get to the cashier and pay for our food while we still wait for our asada. Minutes pass by and then I see three other associates come out and so I'm shocked because this girl was overworked when anyone of them could have helped. Finally someone else hopped on the line, as I'm still waiting for my asada I had to ask the girl who was chatting it up with I guess an employee who was not on the clock and I had to interrupt their conversation in order to finally receive my asada. By the time I went back to my bowl my tortilla was so cold and the carne asada itself was so chewy. I was so upset after everything more for the girl on the line since she was drowning with a line and NO ONE came to her rescue until 15 min later. I hope the manager steps it up for the employees because I know how hard it is to drown with a line filled with...