Five Guys — Restaurant in Los Angeles

I went to Ventura Blvd location and not having good experience. It’s looks like fast food but it’s not. I told them, can I have comb- cheeseburger and the girls says you should ask everything separately. So you should order your burger, topic, fires and drink all separate with separate charge. So you will end up with your meal almost $20. Anyway I ordered my meal and I went to machine to fill my drink and get catchup and napkins. I put all of them on one of the empty tables and sat until my meal gets ready. I took my mask off and start sipping my drink. My phones called I went out to answer it because inside music was so loud. It doesn’t event take 30 second. I went in and in the same time someone calls my number. I went to pick my food and I notice that they making my meal in to -go packet.(by the way there were only me and one other girl inside the Five Guys, that she was sitting on a table and enjoying her meal). I was confused that why they didn’t ask me If i want my food and to-go or here. Suddenly one of the workers jumps on me that sir you should wear a mask and I said that I was inside and I just went out to have quick answer to my phone. And he was like yeah I know but you should wear it when you walking. Anyway I didn’t like their customer service and I take my drink and other stuff...

I don't really ever get the opportunity go give a 5 star for a place to eat. I base it upon consistency and quality. This place has it all. Its a simple burger joint in appearance but there's some complete awesomeness going on behind the counter.Its an open air kitchen so you can see exactly what everyone's doing at any given point making your burger. They greet you kindly when you first come in. It never feels like they aren't glad you're going eat there. Now the burger. What can I say? It's delicious. Its juicy, They wrap in foil. Other burger places need to get with that foil game quickly. When you unwrap it, its melty and amazing. And its like this EVERY. SINGLE. TIME. This isn't some fancy dining experience by any means. This is not fancy fare by any stretch of the word. It's burgers that are damn good and keep you coming back. Also. If you're into the spice factor. Pair them up with some of their Cajun Fries. I don't get why people have a problem with the price. Its a satisfyingly sized burger. A literal BAG full of fries, and its GOOD. You're paying for a burger that actually is a burger and not some haggard mess on a bun with all of its natural flavor cooked out of it. What's there to complain about that? This place is proper....

Yo this place is a joke ... the vato that took my order was koo . I complained that I didn't get my shake wit my order, it was then maid. My kids order another shake , they were left looking at other people's orders being maid . They wher ignored for like 15 min , I then went to talk to the manager who tried to refund ma shake insinuating I was only complaining so that I would get a refund. I was upset because every white guest was served and given their order complete except for me . I'm brown , I felt very profiled and discriminated and belittle just for not looking like a had money. NOT KOO FIVE GUYS.. my kids r white cuz they mama is white but wee all felt the...