It's good, but it could be better. Here's why.
Pro: The Mater D at the front desk steals the show! I think his jacket alone would be a character in a movie for sure. This guy had class, he had a radiant smile, and he really gives you a sense of the warm and comfortable environment you're going to be in while dining here.
Con: I'm sorry, those Booth style seat benches along the edge need to be redone, with more firm foam. We sat down, and got sucked in. They felt so hard and awkward.
Pro: the guy making the pizza is a piece of moving art. You get to see him work the dough, stretch it out, put the toppings on, and throw it into a Wood-Fired oven, with a mirror overhead so you can see what he's doing.
Con: The freaking 1 hour parking thing. For the Love of mozzarella, please validate parking for up to 3 hours. Eataly is a market with three restaurants. It's ridiculous that they can't validate your parking. You know you're going to be there for at least an hour for lunch or dinner, then at least another hour shopping around as an incentive to stay there longer. So why can't they validate your parking for up to 3 hours for free?
Pro: Paola, our server, was on point! The service is five stars all the way! No doubt about that. She was very attentive to our table.
Con about The Food: I think the price of most everything here is about right, maybe 10% higher than what it needs to be. But for that price, some things just needed a little extra finesse to be five star worthy.
Con: Rigatoni All'Amatriciana, one person at our table loved the guanciale sauce, but didn't like the type of noodle. Our server said that the kitchen will not modify to change out the type of noodle to Linguine or Spaghetti. Well that sucks! I took a taste of hers, and it would have been so much better with the longer noodle than the rigatoni.
Con: Linguine allo Scoglio, didn't have enough Seafood. There were four little Cherrystone clams, 3? maybe shrimp, and only 4 mussels. Maybe increase the seafood by 1.5X, or double it up please?
Con: Arugula Salad needed a pinch of salt, and just a spritz of lemon. There was an imbalance of too much oil.
Con: my lasagna was okay, but not spectacular. I feel like the sauce was too brown, and needed some crushed tomato to brighten up the acidity and boost the Tangy factor.
Pro: the Pizza Salumiere stole the show! The dough is majestic, you can actually taste the quality of the water and the flour they used, with just a pinch of salt. Three simple ingredients. The toppings are definitely fresh! And plenty.
Question: I do appreciate Paola bringing us three small sample desserts. Not sure if that's something this restaurant normally does, but we were five people at the table. Bring five desserts because we are five? They were delicious by the way! We did cut them in half just so everyone could taste a little bit of everything.
In summary, I think I might come back here, for a quick pizza, but maybe not bring a party of eight for instance. I just think that this is more of a quick lunch spot. This place really does need to fix those Booth style benches, because the padding just isn't there. We would have sat longer, maybe had dessert and coffee in the restaurant. But because the seats were so hard, we wanted to get up and move around a little
If anything, I would mirror the neapolitan pizza making guy out in the main shopping area as a wondered attraction of sorts, and do pizza ready to go, and or made to order pizza out there as a spectacle.
The parking situation sucks. It comes out to around free for the first hour, then $10 for the second hour, then $6 per hour after that, up to $32 max per 24 hours.
This restaurant would crush it if they opened a second location in the Calabasas commons, or out in the Westlake Village area. I think that way you would get some of that Coastal Pacific Palisades crowd, leaning towards the Zuma and Malibu crowd.
In case you were curious, yes! I tipped very well. On a $250 check, I tipped 50 bucks. I think that's fair and respectable for...
Read moreMy husband, daughter and I have dinner almost every week at Eataly La Pizza la Pasta, Century City, Los Angeles. Tonight we ordered for our daughter a capriciosa pizza with no ham, it came with ham and we were very disappointed because our daughter was very hungry! she had to wait extra time for her Pizza after our food was delivered! When we got the check, my husband kindly asked if the cork fee could be waived as a courtesy following the mishap, the manager Daniel, came himself to our table to talk to us and to let us know that he knows us, he “spotted us before” and we always asked to waive the cork fee! He said, that the waiter made a mistake and that mistakes happen but he doesn’t need to wave the cork fee. We felt so humiliated by this manager, we believe that he needs more coaching as a customer service manager rather than a policeman ensuring that customers are not regulars! A customer service manager who tells his regular customers “I spotted you is rather astounding ! wow ! We just dropped $500 on Biondi Santi wines (2 bottles) for my husband’s birthday this past weekend and this manager gave us an earful for asking to waive a cork fee.
He said “mistakes happen” I will give you a 10% discount on the pizza, $2.6 (two dollars and sixty cents)! Other managers are delightful, just amazing at capri and la pizza la pasta but Daniel’ customer service skills fall short of the expectation at Eataly. Daniel: shame on you for humiliating parents before their own child. our daughter recited his lesson to us all the way...
Read moreOkay so if you want Italian food this is not the place for it, it might be in Eataly but I could only come up with puns like Midaly and S*aly to describe the food, caprice was 21 bucks and could have been made at home to taste better with sliced mozzarella from a store, because at least it wouldn’t be dry cheese. The pizza was soggy and the sauce toppings were not flavorful, also had the 29 dollar Bolognese, the meat was low quality, the “18 month aged Parmesan” was POWDERED PARMESEAN, it just dissolved into the sauce and gave it a grainy taste, why did the people next to us get freshly grated cheese when I got papa John’s pm packets dumped onto mine? There was a little cheese dust clump that reminded me of little Caesar’s, which I actually would have preferred over this, because it would taste better and it would have been 5 dollars instead of 100. Oh last thing, the focaccia was some uninspired ball of dense bread, not focaccia that you expect, where it was hand kneaded and airy and flavorful, no hate to the servers and even the cooks, their menu is bad, their ingredients are bad, and the prices are inescusable, you’d have to pay me to come back, spend your money at a small business Italian restaurant owned by a family and with a dedicated chef from...
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