McDonald's — Restaurant in Los Angeles

I’m not sure why there are bad reviews here. I have come into this McDonald’s many times and never had any issues with my orders or with customer service.

I stopped in yesterday and tried to place my order of the 2-cheeseburger Extra Value meal 🍔 🍔 🍟 🥤 through my app 📱, and also get an additional free cheeseburger 🍔 (a third cheeseburger) with 1500 of my Rewards points. So in total, I was intending to purchase my 2-cheeseburger Extra Value meal (through my regular credit card purchase through the app) + redeem an additional cheeseburger with 1500 of my Rewards points that would expire on 10/1/23. But much to my dismay, the app 📱 was acting up and not cooperating 😕!

The manager on duty, Karla Marquez, looked at my app, and saw that the app quickly took 1500 of my rewards points without letting me redeem the free cheeseburger 😬.

She offered to take my order the manual cashier way (which I was really grateful for 😅) by allowing me to pay for the 2-cheeseburger Extra Value meal 🍔 🍔 🍟 🥤 with my physical credit card 💳 right at the counter 🙂! And she added the 3rd cheeseburger 🍔 that the app was supposed to allow me to redeem with my 1500 Rewards points ☺️!

Thanks a million 🙏, Karla, for making my day yesterday so much brighter 🌟😃!! You really came to the rescue 😅 🛟 when the phone app 📱 swallowed my Rewards points 😬!!

Although the small parking lot 🚘 🅿️ can be a little challenging, and sometimes I have to park on the residential street near this McDonald’s, there are plenty of spacious tables to sit at inside 🙂!

I will definitely be back 😄!! Karla and all of her employees are super friendly ☺️ and...

I frequent this McDonald's location quite often because of its convenience to where I live. Rarely do I EVER share anything but positive comments unless I truly feel that my, many other cars who were basically held hostage in the drive through. I was two cars from the window and waited 15 to 20 minutes. The car at the window took an exceptionally long time. Cars were shutting off the engines to their cars in frustration. When I finally reached the window, there was NO apology or any sense of recognition for the patience of those who had no choice but to remain in line. I politely asked for a complimentary small fries 🍟 as a gesture for being inconvenienced. With kids at home calling to see what was happening. They never do that. Not only were employees seemingly angered, which I'm sure had a lot to do with the lengthy issues with the previous order, they got my order, which was relatively easy,.wrong!. I know the challenges of working in a restaurant. The female manager didn't respond with ANY empathy and was basically rushing me away from the window. SO disappointed with the overall experience that I will drive further from my home to avoid giving my money to that location at W. Pico and...

The best McDonald's in West L.A. I came in March just to run in and use the bathroom, but the smell of fresh fries was too good to pass up. Yes, I remembered to use the bathroom. Yes, I washed my hands. I told my cousin to get out of the car and let's just have lunch here. I've passed by this McDonald's a few times over the centuries (I'm pushing 145), but I never stopped in before. Well, things are going to change, because I will make a point to stop inside if I ever pass by again. I had a double quarter pounder, a filet o' fish, a large fry, a lemonade, and a chocolate sundae. Yes, I can eat all that. Why does that shock you? Some of you people order half the menu, but when I have a nibble it's suddenly, "Oh, look at the hungry man over there. I'd hate to be your toilet when you get home. You're going to have to unbuckle your belt to hold all that in. I hope you're not planning on going to the Chinese buffet later on. You should call yourself the Hamburglar." But I'll take the abuse because it's worth it; this is a great McDonald's, and it's too bad I live 2,100 miles away, because I would come here for lunch...