McDonald's — Restaurant in Los Angeles

To Whom It May Concern,

I am writing to formally report a highly unprofessional and unacceptable experience I had at your McDonald’s location. I expect this complaint to be taken seriously and addressed by management and, if necessary, escalated to corporate oversight.

On [06/09/2025], I visited your drive-thru. I was behind another vehicle and waited several minutes at the ordering speaker without any communication or greeting. After three full minutes of silence, I asked aloud if the location was open. I received no response. I proceeded forward to the second window, where there was also no employee present. When I reached the third window, I was shouted at by an employee who claimed someone was at the ordering speaker. They proceeded to refuse to serve me, even though I was attempting to purchase a simple coffee.

When I asked to speak to a manager, the situation escalated rather than improved. The manager on duty was dismissive, confrontational, and completely unwilling to acknowledge the breakdown in communication or take basic accountability. Instead of resolving the issue, the manager instigated further hostility and excused the behavior of the staff.

To make matters worse, a drive-thru employee named Miguel—who I’ve had issues with before—mocked me and laughed at me during this visit. This is not the first time he has behaved unprofessionally. In a previous incident, Miguel served me scalding hot coffee without a lid, which resulted in me getting burned. I reported that incident, and I believe he now targets me because of that prior complaint.

I am deeply concerned that your staff: • Refused service without cause. • Failed to communicate properly at the ordering station. • Reacted with aggression when questioned. • Allowed personal bias and retaliation from a previous incident to impact current service. • Showed a lack of basic professionalism and critical thinking required for customer service.

This is unacceptable for any business, let alone one operating under the McDonald’s brand. I request: A formal apology. A review of staff training, especially regarding customer interaction and drive-thru procedures. Reassignment or disciplinary action for employees who engage in retaliatory behavior. Clarification on how complaints like mine are being tracked and followed up on.

I am a paying customer, and I expect to be treated with respect and dignity. I hope your company will take the necessary steps to correct...

I hope McDonalds corporate sees this, but I doubt it. I came in with my fiancé for a quick bite and started doing the usual pictures for my review without intrusion on customers or employees and went out to take a street shot of the building. As I'm coming back in 4 employees, one a security guard cane aggressively at me asking what am I doing? Again, they were very aggressive, but I simply told them I do google reviews and was taking a couple of shots. They said I couldn't, and I respected their wishes as they are a private company, and I was on private property, so I told them I wouldn't but I CAN still take photos from the PUBLIC sidewalk as per the UNITED STATES FIRST AMMENDMENT freedom of press gives me the right to. (Eyes can not be trespassing from public property). The manager said I could not, and the security guard was getting an aggressive look along with the other employees, so to de escalate, the situation I left without further confrontation, only to find out my order was also all messed up.

MCDONALDS should make sure their employees and security guards aren't infringing on our...

This review is for the mcdonalds on 505 w florence ave, 90044. It is my hope that the higher ups take action straighten this mcdonalds out. I have never had a problem until I met this mcdonalds.

I have had nothing but HORRIBLE experiences at this mcdonalds. I drive for Uber so I visit mcdonalds on the daily. All the other Mcdonalds are up to standard and I would rate 5 stars, except this particular one. I have yet to actually receive my order correctly (3 times this has happened, have my coupons not work there (they work at ANY other mcdonalds), be overcharged for them screwing up my order and offering things I dont want, and the manager doing NOTHING about it.

The times I go was when I was coming off work to spend time with my daughter, getting her a little something (in addition to myself) from there. I want a simple smooth experience, and this particular McDonalds is the only one who continually screws this up...CONTINUALLY!

I now have to drive two extra miles out of my way to get decent service at any otherMcDonalds. The fact I have to do so...