Panda Express — Restaurant in Los Angeles

They made a small mistake on the order we had 4 trays. Two of them were supposed to be steamed rice and vegetables, bigger plates with everything on them, mainly vegetables, because we've been trying to eat healthier.So three proteins with mostly vegetables and a small portion of rice. They still put fried rice and one of us has an egg allergy. That was a small mistake. The bigger issue was calling and speaking to the manager ceesar who was condescending and almost rude, as he was speaking to us. When we finally asked, who was the store manager? He refused to give us the information. Initially, because he was pretending to actually be the store manager. And when we asked what his title was, he said, the store has 3 managers. When we said are you an assistant manager? He refused to give that information. And they said, if we want to put it like that then yes. Now our issue isn't even the place that had the egg.On it from the fried rice is the way we've been spoken to and dealt with this morning after trying to get the issue resolved my niece actually sat and recorded the conversation because he was on speaker, because just how rude he came off when we realized he wasn't the store manager.He then wanted to end the call and also refused to give the corporate number. The people who worked the night prior were really nice. Polite and did a good job. They just made a small mistake.But now, after speaking to caesar, we're going to go out of the way to make sure that we make this a big deal because of how he...

Such a worst place I have seen in my life. I entered into the restaurant by 9:58PM and they have the board “open” and just stepped out the door literally few steps to hold my kid hand to take her in the restaurant. The manager/employee ran and closed the door with keys and say we are closed.

My little one was so sad that the food is not available. This place have all the food in the tray, all they need is put in the box and bill it and not like they need to prepare anything new for my request. That too I was within the closing time. It was not even 10:01PM.

Everyone inside know how bad is the behavior but no one reacted.

Have the video to escalate to the Panda Express customer team, let’s see how the entire chain operates.

Date: 10/11/2021 Time: 9:58PM If the PANDA team is serious about the customer service, they should warn these behavior and teach the employee a lesson.

I am almost sure the lady in the cap was doing this, but the customer team to confirm who...

Panda Express has an exterior speaker explaining in english and spanish to keep social distancing, only 5 customers are allowed indoors for take out etc. There are signs taped on the doors stating the same, however, there were 11 customers inside. I observed no manager enforcing the Panda Express rule. I waited at the door till there were only 2 people inside then my family of 3 stepped in for take out and I turned to the line behind me and said only 5 customers are allowed in at a time and pointed to the sign. I saw that this group of customers did adhere to Pandas 5 customer social distancing rule and waited. Hopefully the managers will mention politely as I did and point out the rule. The employees were working with gloves, face masks and serving the fountain drinks so I would give them 5 stars as well as 5 stars for the taste and good quality of their food. Panda Express Manager gets 3 stars for not enforcing the Covid 19 Panda...