Starbucks — Restaurant in Los Angeles

Yesterday I ordered two caramel cream cold brew and I guess I irritated the husky big boned girl there because I payed with change this person named Jocelyn made one of my drinks right the other she didn't add the caramel syrup which I returned and told her she had attitude and said she did add the Carmel syrup which she didn't because one was sweet the other had a strong caffeine taste so she poured the caramel syrup into a small cup and told me to mix it in my cup with her snotty attitude she should of taken my coffee and made it right this girl needs to work on her people skills especially it's hot out here and people want there cold brew cause I could of easily went off on her for being rude she needs to check her self before she recks her self or get a job in the back of Vons stocking cause they can use the presence of another big person back there...

Very poor experience. I ordered a Grande in a venti cup with added cold soy. I order this 5 times a week. In Canada one puts in their own soy. In the US the barista generally wants to do it (something about health and safety). Today, for the first time, I was charged for the soy. She said any amount above two inches must be charged. Firstly, there is not two inches of space between the sizes and if there is I didn't want two inches, I wanted some amount. Second, this was not even for warmed or frothed milk, which is what costs extra (a whole mug of steamed soy in a latte). When I said I didn't think that my order was in fact the policy she was referring to, she poured out my whole drink and handed me a new black coffee. I think of starbucks as customer friendly-- if you don't like a drink you can send it back. This experience was so totally...

The worst service ever, I bought a few cold drinks to this Starbucks inside Vons. I ordered a Passion Tea With Lemon and Sweeten and the other were some iced coffee. My parents waited in the car for me for the drinks. When I got to the car I handed the drinks to my parents my mom had the tea. The tea came unsweetened and didn’t have the lemonade as she ordered. So I went back in the store and told the lady that she didn’t put sweeter and the lemonade. When I asked her she said that she can’t change the drink as she’s already closing. I told her all she needs to add is the sweetener and lemonade but she said she can’t. I told her that I want to talk to a manager and she said go ahead. I just decided to leave as my parents were waiting for...