The Buffalo Spot - Panorama City — Restaurant in Los Angeles

Came here to order some food for me and my toddler after shopping. My toddler was quite tired, hungry, sleepy, as nap time was delayed. I wanted to save some time for me and not cook when we get home, instead eat there. The plan not only didn’t work, but ruined my day. The cashier girl was totally useless. She couldn’t comprehend what I was saying. After repeating many times, she only got half of the order. I get it, noisy around, and my toddler was screaming, but she could have come closer to hear better. She couldn’t care less. After waiting for about 20 mins, they just made some very hot chicken tenders, when I specifically told them to use any sauce that wasn’t hot. Not knowing the prices, because they by no means had the prices visible anywhere, I thought she took my full order. Especially because it was so pricey. After I told her, when received half of the order, she tried to ignore me a couple of times, talking to the next customer, to which he replied go ahead and finish the order. Once returned to me, she only told me she can have them prepare the rest of the order, another five minutes. No sorry, nothing. After wasting about 25 mins, my toddler getting hysterical, there was one food he would eat, and they missed it. Such a terrible terrible experience. Instead of wasting my time, I could come home and cook something fast. All the way home my kid screamed continuously, was very tired to eat food once we got home, in bad mood, crying. Very traumatic experience for him, as he is on the spectrum, and gets frustrated easily. We could’ve returned home half an hour earlier and he would’ve gotten to bed earlier. I was so exhausted after all, that there was no energy to do anything at home. I believe if somebody doesn’t have the mental capacity to pay attention to customer’s orders, they shouldn’t work in customer service or with people overall. Will never order food from them, and chances are very low of me returning to that hot, dirty, noisy, expensive and cheap quality mall. At least not with my kid. Such a disappointment. The tenders weren’t worth my time either. Too sour and hot....

I've been coming here for a few years now because I live across the street, and the food has always been a 3 or 4 star to me. The food is still a 3 or 4, but the prices are getting ridiculous. The small Buffalo chicken fries are almost $9 now. For $8, I could get a small build your own Domino's Pizza and get more food. This item is not worth more than $7.

There's also a new cashier whose middle-aged possibly Hindu/Sikh female that's bad at the register. When I asked for the special sauce on the side, she tried to charge me for an extra sauce on the side. I had to explain that I wanted the sauce that already comes with the price to be on the side. The total was $8.76, and I handed her $20.01 so I can get $11 and a quarter back. She didn't understand that and gave me 2 dimes and 4 pennies back. So she has very little experience handling cash. She never smiled at least, and no thank you or you're welcome from her.

Atmosphere sucks to me. The food court at the Panorama Mall is outdated.

This was probably the last time I visited. The new prices do not justify the amount and quality of the food you get. Wingstop cost about the same or more but the food there is a...

Food was cold, fries weren't seasoned, and overall not a good combination better as two separate items, buffalo covered pieces of chicken, some pieces were just breading not chicken. Really dissatisfied first and last time I go there.

UPDATE: I gave this place a second chance today and woah the improvement was just stellar fries were crispy and well seasoned and that buffalo chicken was good but not stellar, still kinda believe it's a bad food combination it's like very different eating fries...