True Food Kitchen — Restaurant in Los Angeles

Typically this is one of my favorite restaurants to visit in any city, so I was incredibly disappointed with the experience I had at the Century City location today. It's already a nuisance that I have to park in the mall's garage, but I expected to be in and out in ten minutes. Well, I ended up waiting for an hour, first, because my meal wasn't ready until 3:45, although it was scheduled for 3:07.

So instead of offering me a drink for the long wait, the hostess just continued assisting other tables. Not the biggest deal, but also pretty careless. When the order did arrive, I walked up four flights of stairs and got to my car just to realize that my burger didn't have a bun. The $4 avocado that I ordered was also just a weak half of a whole avocado–not worth the price.

I begrudgingly went back into the restaurant to figure out why my burger didn't have buns. "We ran out and are waiting for some from our Santa Monica location." Uh, what? And I wasn't notified? So I had to wait ANOTHER thirty minutes. Again, no drink offer, I wasn't even invited to take a seat anywhere. It just felt like I wasn't given a choice and they weren't going to give me a heads up that my order wasn't accurately fulfilled. Fortunately, when I expressed wanting my order returned, a manager had it refunded entirely. But while I appreciate getting my money back–a receipt was also provided–it also felt dismissive for how long I've been a loyal customer. Like I was being rushed out even though my order took over double the wait that I expected.

I could've easily gotten a similar burger from Veggie Grill and left in ten minutes. But, as I mentioned, True Food Kitchen has been a personal favorite that my family and I have visited for years. However, this experience rubbed me the wrong way and it'll probably be awhile until I'm comfortable returning. The wait was entirely way too long for them to have a full staff and it wasn't even crowded. I even ended up having to pay for parking which shouldn't have happened. Deeply hurt to...

Beautiful space. Food was fine. Service was terrible.

Apparently on the weekends bottles of wine are half off. Unfortunately our server didn’t tell us until after we had ordered a few individual glasses.

We were also told if we left a review on google that we’d get 50% off. I’m not sure if we misheard the server or if the server was confused about the offer, but we found out later that it was 15% off. (Either way, take that into account when you see the positive reviews)

Service was also incredibly slow. I think we waited at least 30 minutes from ordering until our food arrived and we didn’t see our sever much in between and there were no apologies when it arrived.

When the bill finally arrived I showed the server my review (I’ve since updated it, it was less harsh before) and she went to get the discount added. Again, we waited forever. We were running very late for our movie so I went in to try and pay. This is when things got really frustrating.

The server finally printed the new bill but the total came out to MORE than the original amount. She went back to the manager, again I waited. She came back with a new bill and it was about $2 less even though the bill showed we should have had over $20 off. The server was very confused but couldn’t figure it out. When I told her I had to go she offered to get her manager to put the $20 onto a gift card, which I thought was a good solution all things considered.

When the server came back again, she tells me her manager “REFUSED” to do the gift card.

Honestly the whole experience made me never want to go back. Maybe it’s growing pains of the new location and staff, which I can forgive. But the response from manager and the fact they never came out of the kitchen to try and help the server is pretty...

I rarely come on here, only to either give a really bad review or to give a glowing review. I’ve been to many great places that I didn’t review but when something this good comes into my life, I give it a review. One word. Phenomenal. I got a glimpse of the kitchen from across the dining area, and let me tell you it looked immaculate inside that kitchen, with raw and fresh ingredients in these perfectly arranged and labeled containers. The food is truly homemade with the utmost love. I had the spaghetti squash casserole bake, low carb with chicken sausage, and I left satisfied and guilt-free. Oh, and I also splurged on some flourless chocolate cake with vegan vanilla ice cream. Oh, and let me add, they are expert mixologists. You should’ve seen the skinny margarita I ordered! With chunks of fresh citrus and chopped cucumbers, and the perfect balance of sour and tequila. You’re left with this perfect buzz as this expertly prepared cocktail dazzles your palette. There are sooooo many great restaurants in LA but this one stands out, right at the top, and please ask for the server, Josh. You’ll never get better service and attentiveness! Hands down, this place knows how to just get everything right! Resounding 5 stars, on ALL...