Chili's Grill & Bar — Restaurant in Los Lunas

I enjoy Chili's but the Los Lunas location is the exception. Service was very slow and our server was difficult to find.

When we got our dinner the asparagus with my steak was not cooked, it was hardly warm. I couldn't eat raw asparagus but it took 30 minutes to get someone to address it. We flagged down a different server and he apologized and took it away. Almost 15 minutes later he brings back cooked asparagus, no seasoning, no tomatoes or garlic. We hadn't had refills or any service. Again, there weren't any servers around so my husband went to find the manager. I was trying to explain the problem and he kept interrupting. He said that the server probably just told the kitchen they needed asparagus. Ok, I don't really care why I just didn't want to pay for something I can't eat. I was trying to explain I didn't want yet another order we just wanted to leave. The original server showed up then with to go boxes. The manager seemed alarmed and asked loudly, "Are you taking that asparagus??" I told him of course not. He asked, "Why do you have such small to go boxes?" I was so confused, the server brought them for my son's meal, I didn't choose the size.

I tried to get back on track and he apologized saying, "I got really focused on the size of the to go boxes." Literally the only thing I couldn't care less about. Anyway, he said he'd take care of it which I understood to mean he'd take some off of our bill. We waited, I checked and nothing had been done. After 10 minutes they bring me more uncooked asparagus! I was very clear that I didn't want more. At that point the waitress finally asked if we wanted refills and we said no we want to pay and go. This seemed to frustrate her because she responded with, "I'm trying to give you refills!"

We just paid full price at that point, just wanting to leave. It was an awful, weird experience. We will...

I was impressed by the bartender on saturday 4:00pm because she wasnt stingy with the house tequila and shook it on ice. This is unexpected these days. The brisket quesadilla was very good.

It was strange tho the food runner asking me if the quesadilla was mine (i was sitting next to a friend) and when I said yes it's our quesadilla, she didnt believe me.

So I bowed my head and my friend I was obviously with said, "Yes it's OUR quesadilla" and she immediately served it to him.

We got a good laugh out of that tho even tho it was super cringe that she actually thought I was lying to her (we were splitting the quesadilla) its like why did she ask me with an intense look on her face if the quesadilla was mine or not in the first place if I was already suspect of being some homeless guy or something?

Food auctioning is already a very awkward practice for a customer ["HEY!! WHO'S FOOD IS THIS?!?!"] so there was no need for her, the "auctioneer of food" to create an even more awkward moment.

I hadn't been in that chiles for years.. so ... I GUESS.. her suspicion was warranted.. I was in clean blue collar clothes, no tattoos, clean shaven and buzzed hair cut.. but I guess I should wear my tuxedo next time so the food runner/auctioneer of food doesn't suspect me of any malevolent intentions as she protects the precious assets of chiles with such zeal and commitment to her gatekeeping duties.

Have to give a 4 instead of a 5 for the food runners intensity and suspicion- she should not have asked me if the food was mine in the first place and then say "are you...

Me and my wife went in this afternoon. We like to sit at the bar or a high top table. Asked to sit in the bar area but was told it was closed even though we could clearly see a guy sitting at the bar. I’m like, ok? We were seated at a booth literally across the wall from the bar area and I immediately noticed there were 2 other parties sitting in booths in the bar area. I’m thinking, really? Our server comes and we place our order, I explain to the server I’m a rewards member and supposed to get free chips and salsa and also placed the rest of our order. Then before we even get our food two more parties come in , a couple is seated at the bar and the other family of 5 is seated at a table in the bar area. Food comes, it’s just ok. Silverware packet has nothing but a knife for both me and my wife. I ask for 2 fork’s because it’s kind of hard to eat with just a knife. We finish our meal and ask for the tab. I really wanted another beer but we decided to go next door to Mariscos because so far things aren’t going so well. The stupid mobile thing doesn’t let you see the receipt before you pay. I pay with a card and ask for the receipt to be emailed. Five minutes later I’m sitting at Mariscos and get my receipt. Guess what? I’m charged 5.99 for my “free” chips and salsa. Recap: If I ever go back and am told I can’t sit at the bar I’ll just go to Mariscos. I’ll never pay again before seeing a detailed receipt that I can assure is correct. If you can’t figure out how to do that, I’ll go to Mariscos.

Why would I reply to “frequently asked...