Buffalo Wild Wings — Restaurant in Louisville

This was, without a doubt, one of if not the worst experiences I've ever had going out on the town period. Not just to a restraunt. It started out great as the waitress said if we take a survey online and show her we did it, we would get an appetizer free. Then I asked if they could put the big tv over the bar on the ND playoff game. Now, it's the very first ever 12 team college football playoff game. You would think a place that markets their place as a "Sports bar" would already have this ready to go. However, the waitress got it to happen. However, whoever turned it put it on the wrong feed, and it was showing a split screen of the game, and it was awful. I asked and showed from my phone how the real feed was and what channel it was on. They absolutely changed it with no problem. At this point, the runner came out with our food. This is where everything went so south very quickly. My fiancé's nachos had sour cream, which she specifically said over 3 times she didn't want because she couldn't eat it. My burger came out with fries when it should have been tots. The runner was already in a mood and picked her food up and said he would be back. At this point, it's been about 10 minutes since we have seen our waitress. She came and asked about our food and we explained what had happened. She was very figity and seemed as if she was very stressed. We waited about 15 more minutes, and finally, her nachos came out without the right cheese because they ran out of the cheese that goes on it. We didn't know this until after we ordered, and the manager came out to tell us and offered other solutions. My fiancé just took it with cheddar and went on. The runner comes back with my tots and leaves the fries, and in a very smart a$$ tone said, "You can keep the fries." I said out loud, "Why are you being an A$$." Then about 5 minutes later, I hear him later say," I'm just here, so I don't get fined. " A play on an ex football player saying he isn't doing anything, so he doesn't lose anything. So, I definitely was implying it towards me. Then, not even a couple minutes after that, the football game gets switched over to what is called the Skyview cast. It's still the game but the view from above with no commentary. Now, mind you, at this time, I'm the only vocal and person wearing Notre Dame gear in the place. So obviously, someone was doing that out of spite. At this point, it's been 35, 40 minutes since we have seen our waitress. I went up to the bar and asked about our server to see if she left or what. They assured me she was still there. I sat back down after asking about the tv that she said she was going to talk to a manager about, and nothing happened. About 5 minutes later, our server came by and asked if the kitchen ever came out and fixed my fiancé's nachos. I mean, at this point, we have already eaten our food and were ready to leave. Even though we planned to stay longer and watch the game and drink a little. At this point, it took another 15-20 minutes to get our bill. The manager took off my fiancé's meal already but left on the appetizer to make it seem he was giving us a little more off. We didn't ask for anything, so I guess that was good. However, we were there a whole first half of a football game, and I never was asked for another beer (only had 1), and my fiancé was never asked for another tea. If I had sat there another 10 minutes without seeing my waitress, I think I would have just left a $20 and walked out and took my chances. That's...

We had my son's 21st birthday surprise party for him here an our waiter was the only one that was having to wait on about 20 people at our table because she didn't have any help but she was awesome though especially having to wait on so many people all the workers there were really nice the place was clean inside and out and the best part about it was I was able to sneak in my son's birthday cake and when I was ready for it I just had to tell my waiter and she put all the candles on it for me and brought it out lit so we can sing happy birthday to him and everything. She was really awesome and had a really good attitude about everything and was very patient with us because some of us could be very difficult LOL. But I would definitely recommend this place plus the food is awesome and you don't have to wait forever for it. The margaritas was a little bit salty but When she took them back and refixed them they were really good. Another thing that was pretty Kool was after we were all done and after we all done paid as we we're leaving she even came outside and took a photo of us all together for us because we didn't have anyone to take it. I wish i could remember her name becuz i would post it in this review i just know she said that she's normally the bartender but they were short handed that day as it was on a Sunday but she was a young blond headed smaller girl with a really good personality Even without me knowing her name you would be able to tell who iam talking about if you was too ever go there. She did however wind up getting some help towards the end of us being there as somemore people came in to work. There was a young black girl with braids who came in an helped her an she also had a really good personality. So I feel if you want to eat somewhere with really good food that has friendly waiters with good personalities who is also very patient and don't get an attitude if you're taking a little bit too long to order or if your order is a little bit difficult then BWW on outerloop is the place you want to go an eat at. Plus it's nice inside an was very clean inside and out which made that an even more comfortable place to eat. An thats not all they also sell alcohol so if you want to have some type of alcoholic beverage to drink with your food you can also do that as well. I would most differently recommend at least eating here once if you've never ate there before you won't regret it or if your trying to think of somewhere to have a birthday party for someone older then Buffalo wild wings on outer loop is your place to go. And no you don't have to call in advance for a birthday party neither an they'll still help you to where it'll work out. It's better to call in advance to give a heads up even though we didn't big I'm sure it probably would of made a difference with our waiter if we did becuz she wouldn't of had to do everything herself for the most part but like i said she was...

if I could give this location zero stars, I would. Went in last night at about 10 PM.. bunch of employees sitting around a couple tables in the bar area and took the bartender Jasmyn almost 10 minutes to even approach me the first time. I ordered a beer and I ordered mozzarella sticks and I added a side of ranch.. I also ordered a large fry, and I asked for the large 8 ounce queso that comes with the chips. I don’t want the chips because most of the time they are nasty and stale or not cooked properly.. I made sure to let her know that I wanted the queso that comes with the chips and I even let her know that I do not want the pico in it, but I still want the chili in the queso. About 10 minutes later a small fry comes out with a little tiny, 1.5 ounce side of queso. I said very respectfully - "excuse me this is supposed to be a large queso". Immediately her response was - "for a side of fries? No. You get a side of queso." right away I’m thinking - what the hell did this girl just say to me? Are you really trying to tell me how to order my food? So very respectfully, I said - "I totally get what you’re saying, but that is not what I ordered" she then proceeded to tell me that I can have the big queso but she’s going to charge me seven or eight dollars for it!! I then told her - "I literally order this every single time I go to Buffalo wild wings, and I go to locations all across the country, and it usually rings up and even shows on my receipt as LARGE QUESO for $1.99" she immediately got an attitude and proceeded to tell me that I was being disrespectful to her when it was totally the other way around. Then she proceeded to tell me that she wasn’t even going to deal with me anymore and that I could speak with the manager if I would like.. I definitely told her I wanted to speak with the manager. Mainly about her attitude and lack of respect for customers.. if she acts like this to me, I can only imagine how she has treated others. Manager came over and I proceeded to tell him exactly what was going on.. I told him that I would pay for my beer because I took two sips out of it, but I was not paying for anything else and that I would never be coming back to this location ever again because of this.. I paid for the beer. I took one more sip out of the beer, and I left the full thing on the counter. Black bartender and I’m white.. funny thing is that she was treating the black guy sitting five seats down from me with the upmost respect and talking to him totally differently and treating him totally differently. Seems like a racist encounter with a racist bartender to me.. never going back to this location and Jasmyn needs to be fired...