Potbelly — Restaurant in Louisville

We went in for a quick lunch and our bill was about 33$, i handed the cashier two $25 gift cards and asked if i could use them. She ran the first one and told me i owed 7$ and some change, confused, I told her I gave you two gift cards. She started digging through trash and at this time, in charge person came over to assist and due to the line being long, she told me not to worry about the remaining balance and moved me along. So now I’m out of a gift card. I didn’t think the in charge person understood what was happening so my husband went back to counter to explain when the line was gone. He explained that we handed the cashier two 25$ gift cards, which the in charge person dismissed us and said there has been only three gift cards used that day and ours was only third one. Ok, that’s fine but I don’t see how it’s my problem that I handed cashier two cards and one went missing once it was in her possession.

There is a security camera which honestly they could’ve easily checked to verify my story but no remedy was offered to us except for being...

I’m only giving this 3 stars due to the food was pretty decent. The service however leave a lot to improve. When I walked in I went to the order counter. There were two employees behind the counter they were talking, I stood there awkwardly for at least 3 minutes waiting to be acknowledged at all. Finally the woman huff and walked over to grab gloves and said @what can I get you”. When checking out the young man who was standing there the old time my food was being prepared asked what I got- so I had to go through each item, even though he watched it being made and even pour my soups. Then once I paid he sat all of my items on the counter individually. I had two sandwiches, two soups, and two drinks. I waited for home to put them all in a large bag- he never did so I asked if I could have a large bag. Like I’m supposed to carry all those items in my arms out to the car. It was the weirdest sandwich shop experience I’ve ever had. But, like I said the food was decent. I’d go there again for the food, but the service really needs...

I was in the Paddocks shops one day and thought I would grab some lunch. For a quick bite, I would typically go to Noodles and Company for a meal, however, it has closed and is not there anymore. Potbelly I thought it would be a great option, sandwiches, noodles, or soup. It was busy since it was lunch time, there were a lot of folks there for lunch. I decided to get a sandwich. As a vegetarian, I got the veggie sandwich. They ask you what type of bread you like, and then toast the sandwich. At the next counter you are able to add toppings. I added lettuce, tomato, and some mayo. I paid for the meal at the register and I had signed up for the potbelly rewards. The best part about this sandwich is that there was space to have it at Potbelly. The sandwich was still warm and already cut in half. It was satisfying and delicious. It hit the spot for a quick lunch. I ate the whole thing. Given that I’ve set up rewards, I have a lot of reasons to go back as the perks are constant and...