QDOBA Mexican Eats — Restaurant in Louisville

The Line was moving slow, we were standing there like a herd of cattle trapped between the gates, waiting to give our order, it was a little too close for comfort considering this Covid pandemic, it makes you leery standing so close to someone nowadays, especially when they don't require that you wear a mask.. I had my mask on but the other customers didn't. There was a lot of people working behind the counter but for some reason it seemed a little unorganized and chaotic. There was a lady refilling the container of beans and over-filled it and bean juice spilled everywhere..omg, talk about clean up on Aisle 3..lol One thing I didn't like is when I asked for a bag of nachos and "salsa", I literally got a bag of crumbs, they tasted old and were hard and after he filled my bag with crumbs scraped from the bottom of the drawer, another young man came out with a whole crate of real, whole nachos that looked more fresh. And then they looked puzzled when I said 'salsa', 🙄 is this not the correct term to use? They said they could give me a small cup of the chopped tomatoes but they didn't have what you call "salsa"..so what do you call it? Ok, anyway, the soft tacos were very good, I wish the meat was a little warmer, but it was just ok, since I ate the tacos before they got completely cold. Overall, I think the food is very good, but today's service was just so-so. Surely didn't like the bag...

I reviewed the menu for a while as I haven’t been in a store in a long times Then I went up to the glass I think they were preparing an online order they ignored me for a long time and then a gurl with a very bad attitude came up and acted like helping me was the worst thing she had to do the entire day possibly the entirety of her life. Like I have never seen someone on the clock getting paid to do a job act with such an attitude. I explained twice I had not been into a qdoba in a couple years she not once offered to assist. She kept rushing me. She was rude, short with me and acted like doing her job was the most annoying thing on the planet. Paid almost $20 for a burrito and some queso/chips. Chips were stale, queso tasted like it came out of a glass jar from the supermarket. The tortilla on the burrito was dry and stale, the burrito was shaped like a weird little box it wasn’t properly rolled and it was very dry like it chocked me to eat it..there was only sauce in one little corner towards the end. This just solidified why I will never eat at a qdoba ever again. Absolutely disgusting food with the most lack luster rude employees...

I walked in, there was one kid who looked like he hated being at work. he was the only one doing anything, so I could understand. there was a supervisor and at least 2 other workers. there was at least 2 people in front of me one behind me and non of the other employees wanted to help. until finally the line was down to 1 person. then the supervisor had the nerve to ask this kid who's been handling all us customers if he's been checking the beans. I mean what the heck are you all doing. there's no rice out there's old dried food on the bar, it needed to be replenished. I should have left when I saw that. everyones food looked decent portions except mine. (which the boy did not make) as old as the bar looked you should have been trying to send it out the door and not act like you paid for it. the bowl was so skimpy I ordered chips and salsa to help fill me up. this is the absolute worse qudoba I've ever been to. the worse workers as well. I have a feeling the workplace enviorment is not healthy and toxic. u wish I could post a picture of my food hur I don't...