Black Steer — Restaurant in Loveland

Worst customer service ever! Don't waste your money, and check your food before you eat it!!! My husband and I used to eat here almost every week but have stopped coming so often because of how badly the place has gone downhill. After last night, we will NOT be returning. Our waitress (short white hair, older lady) had helped us several times in the past, however last night, it was very apparent that she did not want to be there by her grouchiness and irritation. I ignored her temperament and tried to be extra nice because I thought that she must be having a rough day (as we all do sometimes). I ordered the tuna steak and asked her to make sure that it was "warm" in the middle and not cold as some places will cook the tuna steak. They had cooked it like this several times for me in the past. When our food arrived, my food was cooked properly but I had a long dark brown hair entangled in my steak and when I went to take a bite, it was stuck to my fork. When I told another waitress, she asked me "what I wanted her to do about it?" Then she asked "Well do you want another one? I explained that I hadn't even had one bite yet and would like them to cook me another one because of how disgusted I was by that long hair. When my steak returned it was half the size and was ice cold in the middle and had barely been cooked. At that point I asked for my check and just wanted to go home to make myself dinner. It took 30 minutes to get our check, and when I did get it, the tuna steak was still on the bill. When I'm paying $20 per person, I would expect better customer service than this, and at least to have a Manager sent over to our table. I told her that I wasn’t going to pay for my dinner especially after it came back half the size and wasn’t even cooked. “She told me that I was responsible for the entire bill since they had “remade” it for me.” I handed her back my steak and told her to keep it. She then told me that “It was my fault for coming to a steak house and ordering seafood from the menu instead of a beef steak.” My whole table was shocked at her response and I told her that they had no business having items on their menu, if their staff wasn’t capable of cooking them properly, and I asked to see her Manager. Another 10 minutes goes by and a Manager is sent to our table. She apologizes and finally takes her it off of our bill only after I explained to her that I was told that it was my fault that my food wasn’t cooked properly because I should have ordered a beef steak instead of seafood since I came to a steak house to eat. She also told me that none of her staff had long dark hair and the hair couldn’t have possibly come from them. I knew it sure as hell couldn’t have come from me since I have long BLONDE hair! At this point I just wanted to get home. It was after 8PM and I was starving. On our way out, my husband and I laughed because guess who was the only cook in the kitchen? A woman with LONG DARK BROWN HAIR!!!!!!!!!!!! Do not waste your money or time by going to the Black Steer. There are tons of less expensive places in town that actually care about their customers, the food they put out and are properly trained to cook ALL of the items on their menu. If I could give this a negative amount of stars, I would. The food was disgusting, and so was the way we...

Upon first entering, you are encountered with two chairs with signs on the seat that read “for display only”. In my opinion, having a display only sign on a seat ruins the display value of the seat. The place for being so immensely large few people were there. If this place were even at half capacity, the very limited staff may suffer from stroke. From what I’ve seen there is only one waiter waiting on all four tables. It felt as if I was existing in the location of a Ghostbusters outtake. The three working fans were somehow at drastically different speeds. Not to mention the fact the light bulbs are one what mismatched. The fireplace, practically begging for a large fire was merely supplied with a small flame. From a dark corner bar, constantly emerged that if some jazzy music. After a while the music stopped and we had to sit in uncomfortable silence. For the six of us, there were only 3 quite used menus. The people who own the place had to deface their own menus in pen with new prices for some of the items. 4 dollars for a Coke, even in this economy is ridicules. Ordering food was quite the ordeal. The person who waited on us may of had hearing issues. She almost mistook a rum and coke for a “lemon coke”. The bathroom is reminiscent of a subway station mixed with what I’d imagine would be some sort of strange disco. The facet is atrocious. I’m not a salad person, but a bite of the stuff with their signature garlic dressing is delicious. One of my acquaintances got a “death stare” for asking and having held onto the garlic dressing after the salad. I had heard they had bread but was very disappointed when I heard they didn’t. A place like this should certainly have bread. After an hour our entrees arrived. One good thing with the service was the very kindly gave me my requested fries after learning they had gave me the baked potato by mistake. The others who ate with me had steaks, burger, or chicken stripes. The chicken was fine, the burger (from the kids meal) was surprisingly huge. I got the barbecue ribs and they were immaculate. The meat fell right off the bone and the sauce was so good. If you like garlic get the fries and keep the garlic dressing. It makes a great dip. Overall while I did poke fun a little it is good place for the food. Atmosphere...

I went here with my girlfriend. She got a margarita and I had an old fashioned. Both were very good and gave me hope for the rest of the meal. We ordered the calamari and it was disappointing. The sauce it came with does not pair well with calamari, and the calamari itself was extremely mild in flavor and too chewy. The Olive Garden has better calamari and it's not close.

We both ordered the pepper steak (the menu says it's their specialty). My girlfriend ordered it well done and I ordered it medium. Hers was cooked well and tasted great. It was tender and, while cooked way more than I would order, delicious. My steak was cooked very rare and was chewy, to the point where I couldn't finish it. It was almost like steak-flavored bubble gum. The seasoning was good but it seems like it was either a bad cut of meat that was cooked poorly, or it was just cooked very poorly.

My girlfriend ordered broccoli on the side and it was tasty and tender. I got mashed potatoes with brown gravy on the side, and the gravy tasted like it came from a can. The mashed potatoes were fine but fairly flavorless. The only real flavor came from the gravy and the gravy was worse than I would expect from a local restaurant.

We ordered dessert to go and the dessert was delicious.

Our server was friendly and attentive. However, it seemed like most of the staff weren't happy to be there.

The atmosphere was weird. It's like they couldn't decide on a vibe for the restaurant and just threw everything together. It's part steakhouse, part fine-dining, and part cafeteria (the plates are weird plastic and metal trays).

All-in-all, The Black Steer feels like a restaurant from Kitchen Nightmares, where they boast about how great the restaurant is on the outside, but the inside is a very different story. It feels like the type of restaurant where the owner is clinging to the past and refuses to listen to reviews or their staff's feedback.

I think there's a lot of promise in this restaurant but it needs a serious overhaul. It needs all local ingredients and an experienced chef and a face-lift. I was really hoping that this restaurant lived up to the "#1 steak" message posted all around the outside, but, unfortunately, it falls...