Dairy Delite — Restaurant in Loveland

I requested a double burger fully loaded. Why, because each of the trimmings are considered extras and have an additional price tag on them. Besides, the burger is not served with them unless the customer specifically request them. That is why I said fully loaded. In fact, the server asked me If I wanted cheese on my hamburger and naturally I said yes. So the double burger was served with cheese, no trimmings ( no tomato slice, no onions, and no pickles). There was smeared ketchup on one of the insides of the burger. Let it be known that a double burger with one piece of cheese, one large drink and one large French fries came exactly to a little over than 16 US dollars. And the patronage takes your order outside the locale and expects it be paid before it is served. The server took my order and returned back immediately with the check. I even left him a 4 dollars tip thinking that I would get a nice double hamburger with all the extras...But no. No extras and I had to ask for the mustard. I complained to the server and asked him why it had been served without the onions, lettuce and tomato. He stated that those were " extra". I said well that is why I had requested it fully loaded ( after all, it was was specified on the menu, that each extra would be charged, I can read in the English language!!) He then apologized to me and stated " I won't do it any more" and then said " I'm sorry". Not sure if this was his first day or not. I had tipped him prior to being served. Not a good idea. Don't tip until you first try the food. BTW the French fries were excellent!!!! Just them, as the naked double burger with one piece of melted white cheese was very unappealing. Granted I was starved, ate the burger. Why? because I could not get the attention from anyone. Had I waited on them to complain, I would have had a cold burger. Service in our country is very poor. You would think we would learn from other countries. You would think people would be graciously trained. It's an epidemic. Even the fast food hamburger joints fail to do so after " normal dining hours". You want to be served a hamburger? There are other choices out there. Placed that are even air-conditioned ( I really did not mind the warm 12 o'clock sun in Loveland, Colorado). Has traveled extensively to foreign countries. Our service in the food industry continues to be one of the worst ones. For example, just yesterday I had contacted the food services department of my company. I was taking the order for a Mexican man. He had ordered " Sopa de Pollo con Fideos" which appeared translated on the English Menu as " Chicken Noodle Soup" ( he was ordering from a Spanish translated menu). I asked the person taking the order to please describe to me what the " Fideos" pasta looked like. Lol she described them to me as flat wide pasta, in fact kinda like the linguini, only wider. Well folks that's not what we call " fideos" in the Spanish language and culture. Just trying to make a point as to how unpleasant our food industry is. That's all. For those of you who do not know what Fideos or Vermicelli pasta looks like, please look it up. My company of employment also failing...

Upon pulling into the parking lot, the first thing we see is the bathroom located on the outside of the building with handwritten notes on the door to return the key. First impression: "Dairy Dumps". Gave them a chance anyway, we were excited for the nostalgic ice cream and hotdog shop. Unfortunately, we never got our ice cream or our hot dogs. We ordered two coney dogs and after a nice long 25 minute wait (while everyone else who walked in after us were served almost immediately) they dropped a brown paper bag on our table with two soggy hotdogs inside. No baskets? I clearly remember telling them we were dining in. That's why they were waiting to serve our ice cream until after we ate our hotdogs. After the bag was heartlessly dropped onto our table with a "here's your food" nasty attitude, we opened the hotdog bag up only to find old, cold, soggy hot dogs. It doesn't take 25 minutes to make two hot dogs. Since there was no way in Loveland we were going to eat those soggy dogs, we kindly took them to the counter and asked for a refund. They tried to only refund us for the hotdogs and not for the ice cream we also never received and upon asking for the FULL refund, they made a huge fuss and got angry with US! We are the customers, we wanted to have a nice time in the establishment with our family and enjoy what so many other people have described in these reviews. This is not what we got. We got a cold hearted person who angrily reversed our credit card charge and No Apology. Perhaps if they had managed themselves better, we would have given them another chance some other time. Now they can count on us never coming back and sharing our experience on the internet and with our family and friends. Complete disappointment. BTW, it took TWO full weeks for the charge to reverse on our credit card....

⭐⭐⭐⭐⭐ A Community Pillar with Exceptional Service

Dairy Delight is truly a special place in Loveland, Colorado. As someone who uses crutches and incorporates daily exercise into my routine, I find myself stopping by this shop often. While I don’t indulge in ice cream every time I’m here—after all, that might defeat the purpose of a workout!—the staff's outstanding service keeps me coming back.

Employees like Faith, Noah, and Connor consistently go above and beyond, representing the best of today’s youth. While I interact with these three most often, it’s clear that all of Dairy Delight's employees bring the same level of exceptional kindness and professional customer service. The owners are in a class all their own, always making sure to pay special attention to every customer.

Dairy Delight is not just an ice cream shop; it’s a pillar of the community. Their commitment to exceptional service, especially towards those of us with disabilities, makes them stand out.

I highly recommend Dairy Delight—not just for their delicious ice cream and food but also for the exemplary service that sets them apart. This business is everything you’d want in a community establishment, and their staff epitomizes the positive impact young people can have...