Main Moon — Restaurant in Loveland

We’ve been going to this restaurant for years. Unfortunately, they’ve hired a very rude person to take orders and with tonight’s experience we will never go back. We tried to place an order on our way home from Denver and the order was $80 and they wanted our credit card info ASAP (they have never requested this before). We couldn’t get to our payment while driving and the person taking the order said she couldn’t push our order through until we arrived and PAID for the food in person due to the amount. Well, because of that “new” policy we decided to grab something closer and didn’t bother driving to the restaurant to place the order. Well, 2.5 hours later WE get a phone call from Main Moon (same rude employee) asking us if we were going to pick up our order. My husband told her we didn’t place the order because you wouldn’t allow us to do so without giving you the credit card info. The girl then replied with “this is why we have our new policy.” 🙄. I get the policy but what I don’t understand is how we, longterm returning customers, got a very rude phone call from a restaurant to pick up an order we didn’t place. I called back and asked to speak to a manager but unfortunately that didn’t help either. The manager was rude and tried arguing with me. WORST customer service I’ve ever dealt with. We will not return. We will find a different Chinese...

I personally will not go back. I went with my 84 year old friend for lunch today. We do weekly lunch dates and decided to try somewhere new today. He got the chicken lo mein lunch special. It was mediocre to say the least. Mostly rice and noodles with barely a hint of chicken and veg. And the only vegetarian option on the lunch special is vegetable delight. So, instead I chose the sesame tofu off of the regular menu, so no soup or whatever included with my meal but that’s fine because I love sesame tofu! This honestly was literally the worst sesame tofu I have ever had. Ever. There was tofu, not battered or fried, just cubed in sauce. There were sesame seeds sprinkled on top. There were about 6 small pieces of broccoli. And it all came floating in some sort of brown sauce that was kind of sweet, but nowhere close to any sesame tofu or sesame chicken I have ever had. Ever. And not good either. I was putting the hot sauce and mustard sauce on it just to make it somewhat edible. Order of crab cheese wontons. Tasted old and were half cooked with raw pieces of wrappers, yet overcooked edges. Also the worst wontons I’ve ever had. Unfortunately he tipped $10 on our $32 bill before we received our food. The staff was less than accommodating and the lady seemed annoyed when I asked about vegetarian options. It’ s not even worth the short drive there…do...

If there was a way to leave no stars, that's what it'd be. It has to be the worst Chinese food I've ever had. My partner ordered general tsos. It was OK. I'd say a bag of frozen would have been 10 times better. His rice was hard and undercooked. Only had onions and pork, no veggies. His egg roll was undercooked and mushy. I got chicken lo Mein with shrimp. The shrimp was overcooked and rubbery. There weren't any veggies. A few slivers of celery and carrots. And most importantly the noodles we more than mush. 16.50 straight in the trash. We also got cheese wontons and they were really undercooked. No sauce packets. No fortune cookies. Way over priced!! Will never eat there again. I would recommend you don't either. Good luck staying in business, Main Moon. In response to the reply from main moon: I did not just move to town. I was born and raised on the front range as well as New York. I know what quality...