Dunkin' — Restaurant in Lowell

On Friday 1/5/24 close to 8pm this restaurant was empty, and there were no cars in drive-thru when I walked in to get a large ice latte but the worker who greeted and who btw seemed either overworked, or having a bad day or maybe a combination of the two, greeted by saying to order from the kiosk rather than thru her.To which I did, but it was difficult to make a modification. So Once the order was placed, I tried to approach this lady to let her know I wanted a slight change but she cut me off and told me to wait. At that time, I needed to go to use the restroom so I did and in 3 minutes it took me to be back in the lobby. My coffee was already made. At that point, I just walked out of the restaurant without that coffee she made when I wanted to make a modification but she couldn't hear in the first place. The whole energy I got was not welcoming and clearly she had no time to hear what I had to say in the first place but yet couldn't wait for me to come out of the bathroom. Dunkis please do better and the $5 and something I paid for that coffee consider it as a tip and...

Just wanted to get my breakfast this morning literally thought the guy with tattoos , black shirt, and hat backwards wanted to fight for dunkin man grow up if you hate your job and people quit ! First off I get to the window yells at me my total then gives me death looks practically throws my food at me rolls his eyes and again yells at me have a good day this guy should be FIRED very rude and nasty for no reason at all won’t be coming back to this location which is a shame because it’s always been a good dunkin as long as this guy works here I WILL NEVER come back fire this guy because he’s going to ruin the reputation of this dunkin ! 1 star is very high for the experience I had this morning ! Don’t come here anyone while this guy still has a job because he will be rude and nasty to you as well...

If you want good donuts, go to Top Donut in Lowell and Dracut. They make the best donuts in the area.

I mainly order donuts and breakfast sandwiches. Unfortunately, Dunkin doesn't seem to prioritize donuts anymore and they got rid of their best sandwich, Big N' Toasted. They prioritize drive thru over walkins. If i'm going to take in a lot of calories, at least I get a little exercise by walking in. I will unlikely go to Dunkins again...unless you bring back the Big N' Toasted. For good breakfast sandwiches, go...