Chipotle Mexican Grill — Restaurant in Lower Merion Township

This is probably the single worst chipotle in all of Pennsylvania. I cannot express fully in words just how bad it is. The service is either slow from low energy employees or lack of staffing. One thing consistent though is just how unwelcoming the store is. The employees, after months of attempting to eat here, are always observably borderline suicidal or looking like they want to quit. They will hold sideline conversations at the register and make your payment process go from 15 seconds to 2 minutes. When you go to order it's rare you will understand what the person behind the counter is saying because they don't speak at a high enough volume to be audible. The store itself is also just always messy and without cleaning service. Old rice and sauces cover all the tables and benches. I went back here a month ago and left an empty soda cup and crushed bag on a table and came back 6 hours later with a friend and they were in the same spot unmoved. This is also the only chipotle where food isn't just cold, it mainly doesn't exist. They will run out of steak for example mid day and never cook anymore until they open again the next day. If you order rice when the container if half empty they will give you basically nothing and what you do get is crunchy and teeth breaking. When you show up over an hour before closing they already begin to seal up all the containers and get angry when you make them take the lid off the guac. Also dont bother with fountain soda. 75% of the time half the flavors are just water. Overall if I could I would give this dump 0 stars are personally recommend it gets demolished and turned into a Moes or other...

Over the past month, we have placed two separate orders from Chipotle. The first time we opted for pickup, and upon receiving our order, we discovered that the kids' meals consisted of a single giant adult-sized burrito that had been torn into four pieces. The burrito was dry, crusty, and inedible. Unfortunately, we were not informed of this substitution beforehand, and by the time we discovered the issue, our children were already upset and crying. See the attached photo.

On the second occasion, we ordered chocolate milks and chips for the kids. However, when we received our order, we found that we had been given regular milk and oranges instead. Although I managed to catch the mistake before we left with the incorrect items, the staff insisted that they did not have any chip bags available. Despite the fact that there were plenty of regular-sized chip bags behind the counter, they reluctantly agreed to provide us with a single bag to be shared among our three children. Furthermore, when we requested to swap the regular milk for juice, the staff became agitated and argumentative.

Overall, we are deeply disappointed with the service and accuracy of our orders at this particular Chipotle location. And no matter how many times I've submitted complaints a manager has...

All I can say is terrible . From the portion size to the employees working behind the counter . Here’s what happened . I’m on the keto diet, so I know going in that I can’t have certain ingredients. This is the third time this has occurred . I ask for chicken and beef bowl. No rice . No beans, and I guess the bowl is 90% rice and beans. I looked at the people’s behind the counter and asked where the meal is. They gave me an attitude . I asked if I was getting charged the same price for no portion and I was told of course . They all stared at me. What they could of done was added some more chicken at least . But it seemed as though I was bothering them, it looks like the customer seems to bother the employee when the customer comes in to order their food and pay . I would like to know how the owner of chipotle or the general manager of the Ardmore store would react to their employees treating the customers like they’re a nuisance or bothersome . So like I said I won’t be eating there anytime soon this is the third time this is happened the employees in the store don’t even look like they want to be there maybe that’s a shortage of people looking to be hired but you deafly lost...