The Halal Guys — Restaurant in Lower Merion Township

Worst experience in a long time at any place. From the preparation of the order, to quality control, to food quality, to professionalism of the manager and worst of all dishonesty. Worse than my worst expectations. Placed order for later pickup. Had to wait an extra 15 minutes after arrival for pick up. Walk ins were served before me. The manager helped his team member to expedite and made a sarcastic comment about his teammate’s slow pace. No sauce was put on the sandwiches and when I asked the manager said he did it so fast I did not see it. Guess what? no sauce in the sandwiches. Was excited about the place and ordered almost every item. All disappointing: beef tasteless and greasy, chicken like dry roast chicken, falafel hard and tasteless. The white sauce on the side is like a tasteless ranch/bad mayo, the hot sauce is grainy and not great. The fries are stale and hard. The bread is thick like a pancake. I grew up eating and cooking Mediterranean food and honestly threw this food away. Horrible...

First time trying Hala Guys and loved it! Food was awesome and the customer service was OUTSTANDING. We were immediately greeted with a smile and great energy and left in a better mood than when we walked in. I was so impressed with how we were treated, I talked about it the whole ride home.

Back to the food: I ordered a sm beef platter - Rice, lettuce, tomatoes, a few onions and white sauce. They recommended I add a little bit of bbq sauce and just a line of hot sauce (I said I heard it was hot...it's hot, but delicious). So glad I listened cause the flavors mixed beautifully together!

Hubby loved his chicken & beef platter. Also said the bathroom was spotless.

Thank you for a great first experience!...

I really wanted to enjoy this food. However while my mind was thinking NYC halal trucks my eyes said no but l ordered anyway. This food was dry with no little or no seasonings. Maybe the reason they throw so much white sauce which also lacked flavor. At home I added salt but still NO. I spent $30 on food l put in the garbage. Falafel was ok. I feel bad for my nieces and wanted to reimburse them for the $48 they spent on dry and lack of seasoning food. Never again I will take my chances with...