Turning Point of Bryn Mawr — Restaurant in Lower Merion Township

Boy, I hate leaving negative reviews, but this needs to be said. We came here for brunch because they have an entire vegan section of the menu, which I ordered from after informing our server of my dairy allergy and egg sensitivity. After I began eating the waffle I was served, a manager rushed to our table with another waffle exclaiming "That's not your waffle, this is your waffle!" which, understandably, made my heart sink. I'm at people's mercy when one food item with an allergen looks exactly like another without; I trust restaurants that have an awareness of different diets (by having an entire vegan menu section, for instance) to be careful about ingredients! Fortunately the non-vegan waffles do not contain dairy, only eggs, so what could have been a very very bad situation with an allergen ended up being instead just an uncomfortable one with a sensitivity. When the check came we were shocked to find my meal still there at full price, and when my husband mentioned it to the server (who had remained entirely indifferent and not apologized through the entire incident), she said "You got the right food, what more do you want?" which was frankly appalling. The same manager who rushed the correct waffle out to me did discount my meal after we spoke with him, but I felt so uncared for by that point, it hardly mattered. This could have been a very serious situation, and it was treated as though it were simply a minor inconvenience. I so wish I felt I could safely return, as the food was delicious, but for me it's just not worth the risk. Perhaps including a small bamboo "allergen" stake in dishes prepared specially would help servers keep guests safe.

Edited to add: I reached out as requested in the business's reply, and never heard back. Further...

Went to the Bryn Mawr location today and did not have a good experience this visit. First let me start with the lack of greetings from the staff. We were left standing for 20 minutes before anyone acknowledged us. Even though a female employee with a white shirt was at the counter area in front of us she was not enthused about working because she never acknowledged the crowd of people right in front of her. I have visited this location many times in the past and had a great experience. There were dirty dishes piled so high in the food serving window area while orange juice was prepared near them. This is health violation. While waiting I noticed several tables with dirty dishes on them which took about 20 minutes to clean one to seat us. The server was a 10 out of 10 and very pleasant and attentive but clearly overwhelmed. Even though the food was good myself and another family member had bacon pieces in our eggs. I lost my appetite after that discovery. We did not order any bacon due to food restrictions. The eggs were obviously cooked in the same area as the bacon. This is cross contamination and not good. The overall cleanliness of the restaurant was disgusting. The floors were dirty with food under the tables. We sat at a window table that had food under it and covered with ants. Our table was set with silverware wrapped in a napkin however there was only a spoon and knife. When our food was brought to the table by another server we asked for forks and the male server stated “let me see if I can hunt some down” . Another customer could be heard saying “they are short on silverware “. This is unacceptable for an eating establishment. However the female server was great but will not be returning to...

Very disappointed. I am vegan and my partner is vegetarian so we were excited to eat somewhere that has options for us. I ordered the healthy combo, which had an option to make it vegan on the menu. My partner ordered the Huevos Rancheros and asked for the chorizo to be subbed for beyond sausage. When our meals arrived (which took quite a while), my meal had vegan pancakes, but the sausage was NOT subbed for the vegan sausage. I could not tell if the eggs were Just egg or regular by looking at it, so I didn't risk it and sent it back. My partner's meal was also made incorrectly, with regular meat instead of beyond meat. When we sent it back, first the server denied that it was not vegan, then eventually said they would remake it. When the items were remade, they looked completely different (the round beyond sausage I was expecting rather than the tubular shaped chicken sausage I had definitely received before, for example). So clearly it was not correct before. The waitress proceeded to avoid us for the rest of the meal and we did not see her again until she dropped our check off. We were never apologized to by a single staff member. While we are veg for ethical reasons, we have both been following this lifestyle for so long that our bodies are not able to process meat anymore. If we had eaten our food without checking first, we definitely would have gotten severely ill. I am so so disappointed with the experience we had here. I can't believe we spent $50 to almost get sick and have an...