Dion's Pizza — Restaurant in Lubbock

Absolute worst customer service and management personnel. Seriously need to train your managers on how to push back on school athletics teams coming in without calling ahead with their orders. And for your managers to tell customers that ordered prior to the 50-60 person group that came in, that their order has to wait 1-2 hours on their food because of the large order they prioritized over everyone else not involved with the school order, is absolutely ridiculous. And to top it all off, your teenage "manager" actually had the nerve to attempt to make it seem like I was in the wrong for requesting a refund after waiting an hour for a salad that we requested to come out first, not even asking about the pizzas we ordered. Additionally, for your manager to tell me that "you'll just have to wait, you do see the large order we're working on?", unacceptable! I never have had to raise my voice with any service industry employee. But your employees tonight, to tell me that I should continue to wait because they have absolutely NO management skills and that a massive order that came in AFTER ours and several others, was reason enough for me to emphasize that she WAS GOING TO REFUND US. I get it, y'all landed a huge 50-60 person order, but sincerely hope that in the future your employees at this location can figure out how to serve everyone, and not blow off all the small ($60) orders from...

Honestly, we were excited to try Dion’s for the first time after living in Lubbock for so long. We ordered around 7pm on our way home from work and the time quoted for our order to be ready was 7:37, we decided to run an errand at the United next door while we waited. We go through the drive thru around 7:30 to pick up the order and they asked us to pull into a parking spot as it was not ready yet, this was totally fine with us as we were early and we were excited to have our food hot and fresh. 8:00 rolls around and our food is still not out, at this point we are waiting outside in the parking lot along with 5-6 other cars. Finally, we decide to call to check in on our order and it’s magically ready all of a sudden and they’re bringing it out to us right away. We didn’t receive our food till around 8:10pm, it wasn’t hot/fresh at that point, it was lukewarm. It was really disappointing after waiting so long on pizzas that we felt are honestly a bit overpriced, we were willing to spend the money thinking it’d be worth it since it’s always busy and people seem to like it. The pizza itself is good but was not worth a 30 minute wait ON TOP of the original 30 minutes we were quoted we’d...

I have been a regular customer at both Lubbock Dion's locations for a couple of years now. Love the food especially the amazing salads. My only complaint is that for at least 9 months or so, they will not update their price signage. Asked for the slice and salad special priced at $13.50 and i was charged $13.80. I have mentioned the price disparity to management at both locations and they both said they were updating their signage. It has been many, many months with no change. It isn't the fact that they increased their prices that bothers me. It is the fact that they are aware and will not update signage. .,,,,...., Update: I received a call from Dions where i was informed that the prices are in fact correct. The discrepancy is due to an up charge in effect for lemonade since it is made fresh in the store. Thank you for contacting me...