KFC — Restaurant in Lubbock

100/10 DEFINITELY RECOMMEND THIS KFC , I will not be going to no other location anymore after coming here . I got off of work last night craving a famous bowl , went thru drive thru and got greeted by one of the best managers there (the transgender) , anyways she always has a smile on her face and always is able to get me to buy more than what I go for.! I seen she was doing everything by herself while the other workers were kinda just standing around . She informed me about the wait and that she just had to catch up on orders and she would make mine and get it out since she was doing it all. Well I ended up going inside so she didn’t have to run back and fourth. She was getting orders out like crazy ! What caught my attention was how the cashier inside was taking an order and messed up I believe and seemed real nervous to let someone know . Vicki (I believe it’s her name) noticed and went to go reassure her she was okay and helped her fix it . She didn’t get overwhelmed even tho she was alone , she didn’t yell , she didn’t stop taking orders . And still had a big smile on her face . That girl needs a promotion or a bonus forealz. One more person to shoutout would be Aliza or Alexis ( sorry if I’m. Wrong) she wears glasses . Her and Vicki are the best duo Together when working , both of them need some light shined down on them for the moment but yall get the idea, will definitely make this...

Placed an online order and I allowed extra time as it was a big order. I get there to be told it would be another 20-30 minutes before it works be ready. We wait. Come in to ask abt my order & another customer is getting a refund for 2 crispy legs that they couldn't produce. As I'm waiting my turn they send out a drive thru order who got there after we did! Then we ask for a refund & they can't give one since we ordered thru the app. We're told if no one claims the meal on 5 days we can get a refund. I look at the app & it says my order was completed. The manager then said he'd make our meal personally & did. Then forgot a side, good thing we looked at our order to check if we got everything. After an hour and 15 minutes we finally get ALL of our order. Never again will we visit...

To manager: I have been here before several times and had no problems. Today chicken was rough and greasy on bottom side. I could tell it had been sitting there for hours. Went back to counter and ordered a third piece and when lady asked for original or crispy I told her I wanted the most fresh. I got a piece that was as bad as the first two. I usually have enough with two pieces but because I could not eat the bottom of chicken I ordered a third. Parking lot really needs attention. There are several pot holes. I’m not posting these comments to put you down but because I know a good manager wants to hear not so much the good but more of the bad so they can know how to improve....