Subway — Restaurant in Lubbock

So... we tried to call this store about drinks that were missing from our order. We were kind and patient. We've worked fast food before so we know mistakes happen. The person on the phone immediately plays dumb and acts like he can't hear us until for a third time, we say that our drinks are missing from our mobile order. We're met with the response of: "There's nothing I can do about that." The drinks are $3 each. That's $6 of wasted money which may not seem like much but is actually a lot when you're on a strict budget. Previous comments have said this place needs to be shut down. I agree. How hard is it to offer a refund of $6? We even tipped. Guess we shouldn't have since our money was going to be stolen anyway...

Edit: To be clear, managers and owners of all corporations, get your act together. When you overwork and underpay your employees, this will hurt your reputation as a business, but you guys don't care. It's a franchise. What's one failed business when you count all the...

7/8/2024 @9pm This was my first time coming to this location and even though it took a while to get my sandwich I understand why and didn't mind it. First off let me say that on my visit Aisha was the only employee there and she was on her 2nd shift. There was two people ahead of me and then she has online orders of multiple sandwiches. She was alone and backed up but she never let it show she was agitated or not up to the pressure. She took every order and made every sandwich in a professional manner and was very nice and polite. Idk if the manager of this location reads this but this woman did a damn good job and my sandwich was well worth wait.

I will say that I hope it isn't management's routine to always leave an employee alone all the time at a subway shop. That's on you.

Aisha,...

They leave the night shift by themselves. They're very short handed. The gentleman was trying to cut the veggies as he went. Customers were leaving and some getting irritate. I made my order online, I ordered a dozen cookies, which they didn't have any made. The gentleman was willing to make some and cut the veggies up to go on sandwiches. I came back 12-05-2023 Only to find 1 person on duty, with a long line of guests. I just left instead of having my dozen of cookies made and my 2 footling sandwiches made each of which cost $11.69 #10 All-american club @ 216 University Suite 200 Lubbock Texas 79415 on 12-04-2023. Please get your loyal workers and...