Pie Five Pizza — Restaurant in Lubbock

Disappointed is an understatement. Would NOT recommend. Ordered from several different places for a birthday party. Meticulously planned out-where to order from first and where to pick up from and in what order and everything. I ordered from here first as it was gonna take the longest to be ready. 330 to be exact and ready for pick up at 418-for a kids pizza (the birthday girl), one personal pizza, Cinna sticks and garlic bread- made a few other orders and then waited a good half hour before I set out to pick up. Every other place first because again this one was to take the longest. No problems anywhere else, food hot-ready when I arrived... Until pie 5. Disastrous. Not only had my order not even made it to the oven yet but the majority of the workers were standing around doing nothing. There was confusion as to what order was to be sent with doordash and what order I was there to pick up, contamination of ingredients-everything mingling with everything else... What about allergies? Overly powerful bleach smell by the drink station with standing sanitizing bucket within reach of the edge-a kid could have reached this easily. I had to wait another 30 minutes after arriving which in turn ruined every other order that I had just picked up for this birthday party. I had already given them 55 minutes! When I finally got the food and made it home, not only was every other order cold but the pie five was next to uneditable. An hour and twenty five minutes total they took and couldn't even manage fresh cinnamon sticks or bread sticks. You could literally knock them on the counter, sounded like rocks. Sucks being one of the only places that has options for all diets, this was a family regular. So much business lost. Eat here at your own risk, I for one will not be back. Too many other options to even deal with this kind of...

The atmosphere of the restaurant was clean and welcoming. The staff were all wearing masks and just as friendly as could be. It was brought to my attention that the menu had just undergone some kind of overhaul and that some recipes had changed. The manager, upon learning it was my first time to the restaurant, offered me a free drink while I waited for my order. And at this point this was a 5-star review.

Unfortunately the food itself fell a little flat. The pizza dough was dry with a consistency like refrigerated bread and was devoid any kind of seasoning or flavor. The regular red sauce was sparse and sweeter than I had been expecting and in turn overpowered the rustic undertones. The cheese was nice and chewy with a rich flavor, but just like the sauce, sparse. The toppings were surprisingly flavorful, but would really benefit from being left in larger chunks as the homogenous slurry of minced meats didn’t have a satisfying mouth feel from bite to bite.

Overall It wasn’t terrible and the problems certainly were not with the staff, but I expected more from such a highly rated restaurant. Especially considering I could have enjoyed the same quality for a fraction of the price in the frozen...

Girl making my pizza was decent, food was great, the rest of the service was horrendous. Waited longer than it took for the pizza to cook to be able to ask for pesto and seasoning on my pizza. My friend wanted extra icing for the cinnamon sticks and the kid says to her "it already comes with it" while she is holding the food. There is also so much cross contamination, if you have any allergy DO NOT EAT HERE. She touched all food with the same gloves mixing all ingredients, the person in front of me got olives and mushrooms I did not but yet the taste and even some particles of olives and mushrooms were on my pizza. Moderately priced. There is no attempt to reduce cross contamination here. Overall I dont mind the cross contamination too much and will probably eat here again but this is not the place for someone...